ETC’s products provide reliable, secure control of lighting systems from theme parks, to stadia, to major live shows. We take the stability and security of our systems as matter of key importance. This page outlines our commitment to security, our policies
and how to report security defects in our products.
Our aim is to deliver a system with an appropriate level of security to the circumstances of the installation. Security is delivered through a combination of product development and system design.
Selected ETC products are certified by the IoXT alliance (https://www.ioxtalliance.org/)
For software-based, IP connected products ETC will provide security and feature updates during the product lifecycle. The lifecycle stage of a product can be determined by its positioning on ETC’s website. When an ETC product reaches its end of life,
the information shall be distributed by press release; and the product details will be moved to the “Legacy Products” section of the ETC website.
End of life indicates that a product is no longer supported with security updates (this may be different to the discontinuation of shipping of a product). ETC will provide at least a 1-year notice for end of life of a product.
ETC welcomes submissions of security issues in our products via the form below. Timely identification of security vulnerabilities is critical to eliminating potential threats. We welcome reports from independent researchers, industry organizations, vendors,
customers, and others concerned with product or network security, and we are committed to responsible disclosure.
ETC accepts reports of product vulnerabilities via [this form]. Once a vulnerability is reported, ETC will: