Support & Training

  • ETC Knowledge Base

  • Video Tutorials
    Video Tutorials

    Want to learn some tips & tricks? Watch ETC tutorials online.

  • Manuals

    Need information on a product? Search for & download the manual here.

  • Datasheets

    Looking for tech specs for your ETC equipment? Find it here.

  • Software Search
    Software Search

    Get the latest software updates for your ETC products.

  • ETC Forums
    ETC Forums

    Join the conversation! Connect with ETC end users around the globe.

  • Product Name
    Contact ETC Support

    Contact Technical Support to help troubleshoot your gear. Contact Customer Service for processing orders from beginning to end.

    Contact Us

  • LearningStage
    Online training classes
    Learn More


  • Education Center and Training

    Product Name

    ETC offers a variety of live training courses for all experience levels. Find an event near you.

    Learn more

  • New ETC Bluebeam Icon Blocks

    Download the NEW September 2023 complete Bluebeam icon block library below.  

    Bluebeam blocks           

  • Cable Cross Database

    Need to know if another cable will be a suitable replacement for the ETC-specified recommended cable? Check this list to see if ETC has approved it.

    Check the List

  • Compatibility
    LED Dimming Compatibility

    Let ETC assist in determining the best combination of ETC control systems for various LED fixtures.

    Learn More

  • Load Chart Template

    When ETC is provided load chart information, we are able to double check how loads are being distributed in the system as well as get an idea of how many circuits are being used per application within a venue. Below is a link to load chart templates that can be used to help get you started on compiling a site specific schedule. 

    Download template
    • Advanced Programmers Group

      ETC is taking lighting innovation to the next level by offering comprehensive programming services for our architectural lighting systems, through the APG (Advanced Programmers Group).

  • Warranty Information

    Learn more about ETC warranties and terms & conditions here.

  • Professional Services Resources

    Professional Services at ETC provides planning and implementation services for new system installations.

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    White Papers

    ETC product experts have authored a collection of white papers on lighting philosophies, product features and other topics to help you in your work. Find a topic that interests you.

    Learn More

  • Are you looking for a Dealer or Authorized Service Provider?
    Find a Dealer

    • ETC Store
      Online ETC Store

      Purchase the most popular ETC swag and common repair parts...all from the comfort of your own home!

      Shop Now