An upgrade to Windows® 7 Embedded Standard, which includes a new hardware (motherboard, solid state drive, etc…) for some consoles in the Eos, Congo, and Cobalt family. Compatibility information is listed below. Note that if you have a Universal Fader Wing, there are some changes to
consider -- see “Things to Know” below.
These upgrades are available beginning in mid-September 2014.
Contact your local ETC Technical Services office for details. Have the serial numbers of your console and any fader wings handy so we can help you verify eligibility.
For customers in the United States, consoles must be sent in on a repair order (RMA) arranged with an ETC dealer.
Click here to find a dealer.
In addition to a solid state drive, this will allow upgraded consoles to use a wider variety of touchscreens. For more information on compatible touchscreens, see
this support article.
The following consoles are eligible for an upgrade:
1) All Element and Congo Kid
consoles are eligible.
2) Ion and Congo Jr consoles
manufactured after July 24, 2009 (listed below) are eligible for the standard upgrade, which offers special pricing.
3) Ion and Congo Jr consoles manufactured before July 24, 2009 can be upgraded, but are exempt from special pricing and warranty offerings. There is extra cost for this option.
3) Congo Light Server, Ion RPU,
and Net3 RVI with dual DVI connectors (no splitter) – Note: Consoles with a
splitter are NOT eligible for this upgrade.
4) Eos RPU - Contact Technical Services for availability. Some additional setup time may be required.
If you have an older Universal fader wing or Congo/Cobalt Master Playback Wing (without an orange USB connector on the back), your fader wing setup may change. Specifically, you would need to follow the connection guidelines for a USB 2.0 console listed in
Fader Wing Setup guide. The fader wing cannot be docked directly, and instead would need to be run with a separate USB cable to the console or pass through a USB 1.1 hub.
Fader wings with orange USB connectors (USB 2.0 compatible) can continue to be used as-is.
Older fader wings may be upgraded to USB 2.0. Please contact your local ETC Dealer or ETC Technical Services for more detail.
When consoles are upgraded, the old hard drive in the unit will be replaced and not returned - showfiles on the old hard drive will be moved to the new hard drive. Be sure to back up your data as an extra precaution before sending it in.
Windows is a Registered Trademark of Microsoft Corporation in
the United States and other Countries