• Upgrading Eos Family Output Counts

    How to upgrade the output count of an Eos / Eos Ti / Gio / Ion / RPU:

    If your Eos, Gio, or Ion console requires more outputs to control your system, it is possible to upgrade those consoles within certain ranges.

    Eos / Eos Ti

    An Eos console, Eos Ti, Eos RPU or Eos Family RPU3 may support up to 16,384 (16k) outputs in groups of 4096 addresses. These devices start with 4,096 addresses, and can be upgraded to 8,192 (8k); 12,288 (12k); or 16,384 (16k) total addresses.


    A Gio console may support up to 8,192 addresses in groups of 2048 addresses.  Gio consoles start with 2,048 addresses, and can be upgraded to 4,096 (4k); 6,144 (6k); or 8,192 (8k) total addresses.  The Gio can be backed up by an Eos RPU, Ion RPU, or RPU3, depending on which output count is more appropriate.


    An Ion may support up to 3072 (3k) outputs, purchased in groups of 512 addresses. Ion consoles start with 1024 outputs, but can be upgraded to 1536, 2048, 2560, or 3072 outputs. Contact your ETC dealer to purchase an upgrade code.


    Upgrade Process

    step 1)     Connect a USB keyboard to the console.  This is required to enter the upgrade code. 

    step 2)     Go to the system shell.

    a.     If you are currently in the console application, this may be accomplished by choosing “Exit Eos” (or “Exit Ion”) from the browser menu.

    b.     If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

    step 3)     Select {Settings} from the main shell menu.

    step 4)     Select {Maintenance}  This is on the RIGHT hand side of the screen.

    step 5)     Select {Upgrade Console} on the LEFT hand side of the screen. (Scroll down for this option on Eos.)

    step 6)     Enter your upgrade code into the field provided and select {Upgrade}.

    step 7)     An alert window will appear to acknowledge the successful upgrade and new output capacity. Select {OK} in this window to close.

    step 8)     Close the "Upgrade Utility" window by pressing {Close}.

    step 9)     Select {Accept} at the bottom of the "Maintenance" window to exit back to the shell.

    The upgrade process is now complete.