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  • How to Save Logs from a Paradigm Architectural Control Processor (P-ACP)

    Why Save Logs?

    If you are observing oddities with your Paradigm system that are not part of normal operation, logs from the Paradigm Architectural Control Processor (P-ACP) may help solve why the oddities are occurring. They provide information about specific actions that have taken place, whether it’s the activation/deactivation of a preset, override, macro, or timed event.

    The P-ACP only has detailed logs for the 24 hours prior to the time which the logs are pulled, and less detailed information up to seven days. It is critical to pull the logs as soon as you notice a problem in your system to maximize the information available for diagnosis.

    Saving the Logs

    To save logs from a Paradigm Architectural Control Processor (P-ACP) you will need either a USB thumb drive, or a SD card (2GB or less). Both media types need to be formatted as FAT32.

    1. Insert the media into the front of the PACP
    2. Press the check mark to go to the Main Menu
    3. Scroll to File Operations and press the check mark
    4. Scroll to Save Log Files and press the check mark
    5. Choose the Save to… for the correct media and press the check mark. This will place a file named “Paradigm_log1.tar.gz” onto your media.
    6. After the DO NOT REMOVE MEDIA message goes away, press the "<" button several times until you’re at the main screen of your PACP.
    7. Remove the media and insert into your computer to review the files and/or email them to ETC Technical Services.