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  • Dimmers Do Not Shut Off in Switched Mode Sensor Classic

    Problem:  

    Dimmers set to switched mode will not shut off.

    Answer:  

    Sensor 3.1 had a software bug that held dimmers in switched mode to 15 percent.  This was fixed in 3.11 software. 


    Workaround:

    Set non-motorized loads to non-dim.  Sites using motors on D20's should think about using R20s regardless of SW version. (Relays can be configured as dimmers and will transition at 50%)
                       

    Fix:

    Upgrade CEM to 3.11 software.

    Note:  The CEM will need to come in for repair for the upgrade, all controllers will have to be updated to the same version of code.  Upgrades are done on a limited basis due to chip availability.