Eos Family v3.3.2 Release Notes

Full Eos Family v3.3.2 Release Notes are available to download in PDF format at etcconnect.com.

About This Release

Eos v3.3.2 is a patch build which brings fixes, optimizations, and minor improvements across the platform:

  • Fixes for rare hangs and crashes.
  • Display optimizations for large show files.
  • GDTF import fixes.
  • Processor object for Magic Sheets.
  • New [GoToCue] {Timecode} syntaxes.

ETC recommends updating to Eos v3.3.2 as production schedules allow.

CAUTION: Apex users with an "Apex Target Key 1x10 (NKK)" module who want to upgrade its firmware should reach out to ETC Technical Services for assistance.

Compatibility

Affected ETC Products

Eos v3.3.2 is compatible with the following ETC products:

Consoles Rackmount Processors
Eos Apex 5 / 10 / 20 Eos Apex Processor
Eos Apex FP Eos Expansion Processor
Gio @5 / Gio Eos Remote Interface
Ion Xe / Ion Xe 20 Eos Remote Processor Unit 3 (RPU3)
Element 2 Ion Xe Remote Processor Unit (Ion Xe RPU)
ETC Puck Eos Remote Processor Unit (RPU)
Eos Titanium (Ti) Ion Remote Processor Unit (Ion RPU)
Ion Classic Net3 Remote Video Interface 3 (RVI3)
Element Classic Net3 Remote Video Interface (RVI)

Eos on Windows & macOS

Eos can be installed on Windows and macOS to view and edit show files offline, or to connect to a visualizer. In order to output to a lighting system, an ETCnomad license dongle is required.

Hardware Requirements

  • Computer running Windows 7 (64-bit) or higher, or macOS 13 (Ventura) or higher
  • Multicore processor with clock frequency higher than 2.0 GHz
  • 3.5 GB free disk space or higher
  • 2 GB RAM or higher
  • Screen resolution of 1920x1080 or higher
  • 64 MB video card or higher
  • Direct X 11 or higher installed (Windows only)
  • RJ-45 Ethernet network adapter (required to communicate with a lighting network and gateways for output)
  • USB-A ports for connection of ETCnomad license key and output accessories

Network Protocols

sACN

Eos v3.3.2 is compatible with all products that meet or exceed ESTA ratified standard ANSI E1.17 2006 Architecture for Control Networks (ACN) and ANSI E1.31 Streaming ACN (sACN) for the output of streaming levels.

Art-Net v1-4

Eos v3.3.2 is compatible with all products that utilize Art-Net versions 1 through 4 for DMX-over-Ethernet output of streaming levels.

Augment3d

In order to use Augment3d on a console, the console must have at least one Display Port connector. Augment3d is limited to Low or Medium render qualities when used on a console.

Alternatively, a computer can be tethered to run Augment3d for consoles that do not have at least one Display Port connector, or to access High and Ultra render qualities.

For the most up-to-date specifications for Augment3d on Windows and macOS, visit etcconnect.com/etcnomad/performance.

MVR and Vectorworks Import Support

Eos offers support for model and fixture import from Vectorworks into Augment3d.

Eos v3.2.0 and newer utilize Vectorworks' MVR export to move model and fixture data, and require Vectorworks 2023 Service Pack 3 or later. Older versions of Eos use generic 3D exports from Vectorworks for models, and an ETC-made plug-in for fixture data.

For more information, see Augment3d > Fixtures in Augment3d > Importing Augment3d Fixtures in the Eos Family User Manual.

Availability

Download the Eos v3.3.2 software and learn more at etcconnect.com/eos-software.

Installation Instructions

  1. If necessary, first download the Eos v3.3.2 software from the link above.
  2. Transfer the zipped installer to a USB storage device. Navigate to Settings > General in the ECU by exiting Eos via Browser > Exit, or by selecting {Launching in...} as the device boots.

  1. Insert the USB storage device and scroll down until you can press {Software Update...}. Any valid Eos installers detected will appear in a pop-up list.
  2. Press {Install} and follow the instructions to install Eos v3.3.2. Your device will automatically restart when the installation is complete.

CAUTION: In order for multiple Eos Family devices to connect (including consoles, processors, video interfaces, and Eos on Windows and macOS), all devices must be running the same software version, have the same fixture library version installed, and be set to the same language, or they will not connect.

Fixture Library Updates

Fixture library updates are periodically released separately from Eos software. Fixture library updates can be installed via the same update process as Eos software, and include their own release notes. The ETC Fixture Library Hub is available at fixture-library-hub.etcconnect.com.

Firmware Updates

Eos software installations occasionally include firmware updates for hardware modules within your device. Firmware can be updated via the ECU. For more information, see the ECU > Settings > Maintenance > Firmware Update section of the Eos Family User Manual.

CAUTION: A power cycle of the console is generally required when updating hardware modules.

Notes for macOS Users

  • When Eos is launched for the first time on macOS, users may be prompted to open System Preferences to enable access to Input Monitoring, allowing Eos to properly interface with programming and fader wings.
  • When Eos is launched for the first time on a Mac with an Apple silicon chip, users may be prompted to install Rosetta2 and reboot before continuing.
  • When an object is added to a Magic Sheet for the first time, users may be prompted to open System Preferences to enable access to accessibility features.

Notes for Windows 7 Users

When installing Eos v3.3.2 for the first time on devices with a Windows 7 operating system, including both computers and older Eos Family consoles, a discrepancy between old and new driver verification methods will cause the following Windows Security error to appear:

Select the Install this driver software anyway option to continue with the installation.

Resources

Eos Family
User Manual
Eos Family Support
and Troubleshooting
Eos Family
Resource Hub
etcconnect.com/
eos-manual
support.etcconnect.com/
eos-family
etcconnect.com/
eos-home

ETC documentation is also available for download in Portable Document Format (PDF) from our website, etcconnect.com.

For additional resources and information, see Eos Family Resources.

Release History

For more information about all previous Eos versions, software downloads and release notes are available at etcconnect.com/all-eos-software.

Select a version to expand the list of changes, or use the Expand All button in the topic toolbar.