Eos Family v3.3.6 Release Notes

Full Eos Family v3.3.6 Release Notes are available to download in PDF format at etcconnect.com.

About This Release

Eos v3.3.6 is a patch release containing minor features, improvements, and bug fixes.

ETC recommends updating to Eos v3.3.6 as production schedules allow.

Compatibility

Affected ETC Products

Eos v3.3.6 can be installed on the following ETC products:

Eos Family Consoles
Eos Apex 5 Eos Apex 10 Eos Apex 20
Eos Apex FP Eos Titanium (Ti) Gio @5
Gio Ion Xe Ion Xe 20
Element 2 Ion Classic (Windows 7) Element Classic (Windows 7)
Eos Family Rackmount Processors
Eos Apex Processor Eos Expansion Processor Ion Xe RPU (Remote Processor Unit)
Eos Remote Interface Eos RPU3 (Remote Processor Unit 3) Eos RPU (Remote Processor Unit)
Ion RPU (Remote Processor Unit) Net3 RVI3 (Remote Video Interface 3) Net3 RVI (Remote Video Interface)
Other Eos Family Products
ETC Puck ETCnomad

Eos on Windows and macOS

Eos can be installed on Windows and macOS to view and edit show files offline, or to connect to a visualizer. In order to output to a lighting system, an ETCnomad license dongle is required.

Hardware Requirements

  • Computer running Windows 7 (64-bit) or later, or macOS 13 (Ventura) or later
  • Multicore processor with clock frequency higher than 2.0 GHz
  • 3.5 GB free disk space or higher
  • 2 GB RAM or higher
  • Screen resolution of 1920x1080 or higher
  • 64 MB video card or higher
  • Direct X 11 or higher installed (Windows only)
  • RJ-45 Ethernet network adapter (required to communicate with a lighting network and gateways for output)
  • USB-A ports for connection of ETCnomad license key and output accessories

Network Protocols

sACN

Eos v3.3.6 is compatible with all products that meet or exceed ESTA ratified standard ANSI E1.17 2006 Architecture for Control Networks (ACN) and ANSI E1.31 Streaming ACN (sACN) for the output of streaming levels.

Art-Net v1-4

Eos v3.3.6 is compatible with all products that utilize Art-Net versions 1 through 4 for DMX-over-Ethernet output of streaming levels.

Augment3d

In order to use Augment3d on a console, the console must have at least one Display Port connector. Augment3d is limited to Low or Medium render qualities when used on a console.

Alternatively, a computer can be tethered to run Augment3d for consoles that do not have at least one Display Port connector, or to access High and Ultra render qualities.

For the most up-to-date specifications for Augment3d on Windows and macOS, visit etcconnect.com/etcnomad/performance.

MVR and Vectorworks Import Support

Eos offers support for model and fixture import from Vectorworks into Augment3d.

Eos v3.2.0 and newer utilize Vectorworks' MVR export to move model and fixture data, and require Vectorworks 2023 Service Pack 3 or later. Older versions of Eos use generic 3D exports from Vectorworks for models, and an ETC-made plug-in for fixture data.

For more information, see Augment3d > Fixtures in Augment3d > Importing Fixtures for Augment3d.

Availability

Download the Eos v3.3.6 software and learn more at etcconnect.com/eos-software.

Installation Instructions

If necessary, first download the Eos v3.3.6 software from the link above, transfer the zipped folder to a USB storage device, and insert it into the desired device.

  1. On Eos Family hardware:
    1. Navigate to Settings > General in the ECU by exiting Eos via Browser > Exit, or by selecting {Launching in...} as the device boots.

    2. Scroll to and select {Software Update...}. Any valid Eos installers detected will appear in a pop-up list.
    3. Select {Install} and follow the instructions to install Eos v3.3.6. Your device will automatically restart when the installation is complete.
  2. On Windows or macOS:
    1. Double-click to unzip the zipped folder.
    2. Open the folder and double-click on the ETCnomad installer. The Windows installer is an EXE file; the macOS installer is a PKG.
    3. Follow the instructions to install Eos v3.3.6. You will be prompted to restart your computer to complete the installation.

CAUTION: In order for multiple Eos Family devices to connect (including consoles, processors, video interfaces, and Eos on Windows and macOS), all devices must be running the same software version, have the same fixture library version installed, and be set to the same language, or they will not connect.

Fixture Library Updates

Fixture library updates are periodically released separately from Eos software. Fixture library updates can be installed via the same update process as Eos software, and include their own release notes. The ETC Fixture Library Hub is available at fixture-library-hub.etcconnect.com.

Firmware Updates

Eos software installations occasionally include firmware updates for hardware modules within your device. Firmware can be updated via the ECU. For more information, see the ECU > Settings > Maintenance > Firmware Update section of the Eos Family User Manual.

CAUTION: A power cycle of the console is generally required when updating hardware modules.

Notes for macOS Users

  • When Eos is launched for the first time on macOS, users may be prompted to open System Preferences to enable access to Input Monitoring, allowing Eos to properly interface with programming and fader wings.
  • When Eos is launched for the first time on a Mac with an Apple silicon chip, users may be prompted to install Rosetta2 and reboot before continuing.
  • When an object is added to a Magic Sheet for the first time, users may be prompted to open System Preferences to enable access to accessibility features.

Notes for Windows 7 Users

When installing Eos v3.3.6 for the first time on devices with a Windows 7 operating system, including both computers and older Eos Family consoles, a discrepancy between old and new driver verification methods will cause the following Windows Security error to appear:

Select the Install this driver software anyway option to continue with the installation.

Resources

Eos Family
User Manual
Eos Family Support
and Troubleshooting
Eos Family
Resource Hub
etcconnect.com/
eos-manual
support.etcconnect.com/
eos-family
etcconnect.com/
eos-home

ETC documentation can be downloaded in Portable Document Format (PDF) or viewed on our website, etcconnect.com.

For additional resources and information, see Eos Family Resources.

Release History

For more information about all previous Eos versions, software downloads and release notes are available at etcconnect.com/all-eos-software.

Select a version to expand the list of changes, or use the Expand All button in the topic toolbar.