Eos Update

ETC is committed to navigating the constantly-evolving challenges of the ongoing global parts shortages. This page contains the most up-to-date information on affected Eos products, as we roll out internal component revisions.

Last Updated: 06/01/2023

Eos v3.2.1 has been replaced by Eos v3.2.2

Eos v3.2.2 has been released, which corrects a critical issue during a firmware upgrade that can result in the console losing its license (output count). This issue only exists for consoles built after July 2022, that have been upgraded to Eos v3.2.1. Users who have upgraded to v3.2.1 should move to v3.2.2 as soon as they are able, and users moving from v3.2.0 or earlier should move directly to v3.2.2 when they are upgrading.

If your console is affected, DO NOT attempt to update firmware on the “Intelligent Power Board IMX RT” module in the shell - a failed update will result in the console needing to return to an ETC Service Provider to be restored to operational condition. If your console is not affected or you do not attempt to upgrade the Intelligent Power Board, Eos v3.2.1 is fully functional and stable, but ETC recommends moving to v3.2.2 when possible to remove the threat of issues.

Affected Products: only products manufactured after July 2022 that use the “Intelligent Power Board IMX RT” circuit boards can be affected. These are used in Element 2, Ion Xe, Ion Xe 20, Ion Xe PRU, Gio @5, Apex Processor, and Eos Remote Interface (full Apex consoles, Programming Wings, Pucks, and legacy hardware are not affected). If you are unsure if your console is affected, grab the device’s serial number and check the list below.

Eos v3.2.1 has been fully replaced by v3.2.2 on our website. If you have a specific need for Eos v3.2.1 software or if you have further questions, please contact Technical Support.

As of 2022-08-22, the following consoles will ship with redesigned internal components and firmware v2.0.0 installed:

Element 2
Ion Xe
Ion Xe 20
Ion Xe RPU
Gio @5
Apex 5, 10, 20
Apex Processor
Eos Remote Interface
Eos Programming Wing

As of 2022-10-17, the following products will ship with redesigned internal components and firmware v2.1.0 installed:

Gadget II

Firmware v2.0.0 and v2.1.0 have a reduced set of features. Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available. Please reference each console's information below for details:

Element 2
Ion Xe
Ion Xe 20
Ion Xe RPU
Gio @5
Apex 5, 10, 20
Apex Proc, Eos Rem. Int.
Gadget II
Programming Wing

Affected Serial Numbers:

Element 2 1k - 434833114 and higher.
Element 2 6k - 434860517 and higher.

Element 2 consoles shipped after 2022-08-22 will contain one or more of the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Face Panel HS IMX	2.0.0
	Element 2 Faders IMX	2.0.0
	Four Port I/O Board IMX HS	2.0.0
	Intelligent Power IMX	2.0.0

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Note: If you need to install Eos v3.1.4 on consoles that contain older module hardware (for example - in order to network older and newer consoles), doing so will not remove any features from the older consoles, and firmware v2.0.0 will not be installed on the older modules.

Element 2

Affected Serial Numbers:

Ion Xe 2k - 434112138 and higher
Ion Xe 12k – 434160517 and higher

Ion Xe consoles shipped after 2022-08-22 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Eos Main Playback IMX	2.0.0
	Intelligent Power IMX	2.0.0
	Face Panel HS IMX	2.0.0
	Four Port I/O Board IMX HS	2.0.0

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Ion Xe

Affected Serial Numbers:

Ion Xe 20 2k - 434213739 and higher
Ion Xe 20 12k - 434261042 and higher

Ion Xe 20 consoles shipped after 2022-08-22 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Eos Main Playback IMX	2.0.0
	Intelligent Power IMX	2.0.0
	Face Panel HS IMX	2.0.0
	Four Port I/O Board IMX HS	2.0.0
	Ion Xe/Standard Faders IMX	2.0.0

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Ion Xe 20

Affected Serial Numbers:

Ion Xe RPU 2k – 434310517 and higher
Ion Xe RPU 12k – 434315514 and higher

Ion Xe RPU consoles shipped after 2022-08-22 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Intelligent Power IMX	2.0.0
	Four Port I/O Board IMX HS	2.0.0

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Ion Xe RPU

Affected Serial Numbers:

491420183 and higher

Gio @5 consoles shipped after 2023-01-01 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Intelligent Power IMX	2.0.0
	Face Panel HS IMX	2.0.0
	Four Port I/O Board IMX HS	2.0.0
	Eos 6x2 IMX	2.0.0
	Eos Main Playback Motor IMX	2.0.0

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Gio @5

Affected Serial Numbers:

Apex 5: 443044033 and higher
Apex 10: 443040079 and higher
Apex 20: Serial number ranges will be updated when shipping resumes

Apex 5, Apex 10, and Apex 20 consoles shipped after 2022-12-12 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Apex Intelligent Power IMX	2.0.0
	Apex Main Playback IMX	2.0.0
	Apex Haptic Encoder IMX	2.0.0

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Apex 5, Apex 10, and Apex 20

Affected Serial Numbers:

Apex Processor: 443064030 and higher
Eos Remote Interface: Serial number ranges will be updated when shipping resumes

Apex Processor and Eos Remote Interfaces shipped after 2022-12-12 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Apex Intelligent Power IMX	2.0.0
	Apex Main Playback IMX	2.0.0
	Apex Haptic Encoder IMX	2.0.0

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Apex Processor Eos Remote Interface

Affected Serial Numbers:

Gadget II – 493430001 and higher

Gadget II shipped after 2022-10-17 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Gadget II (CPU2 / IMX)	2.1.0

To view the firmware in your Gadget II, attach is via USB to any Eos Family console or computer running Eos Software and go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.1.0 does not support the following features:

Remote Device Management (RDM)
Device firmware update via DMX ports
Configuration from Concert software
Compatibility with Hog consoles and software
Compatibility with Cobalt consoles and software
For use with Eos consoles and software, a minimum software version of 3.1.4 is required

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Gadget II

Affected Serial Numbers:

492001361 and higher

Eos Programming Wings shipped after 2023-01-12 will contain the following new modules which require the listed minimum firmware version:

	Module Name	Minimum Firmware
	Face Panel HS IMX	2.0.0
	Eos Main Playback IMX	2.0.0
	Four Port I/O Board IMX HS	2.0.0

To view the modules installed in your programming wing, attach is via USB to any computer running Eos Software and go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Eos Programming Wing

Element 2

Affected Serial Numbers: Element 2 1k - 434833114 and higher. Element 2 6k - 434860517 and higher.

Element 2 consoles shipped after 2022-08-22 will contain the following new modules which require the listed minimum firmware version:

Module: Face Panel HS IMX
Min. Firmware: 2.0.0

Module: Element 2 Faders IMX
Min. Firmware: 2.0.0

Module: Four Port I/O Board IMX HS
Min. Firmware: 2.0.0

Module: Intelligent Power IMX
Min. Firmware: 2.0.0

Element 2

Ion Xe

Affected Serial Numbers: Ion Xe 2k - 434112138 and higher, Ion Xe 12k – 434160517 and higher.

Ion Xe consoles shipped after 2022-08-22 will contain the following new modules which require the listed minimum firmware version:

Module: Eos Main Playback IMX
Min. Firmware: 2.0.0

Module: Intelligent Power IMX
Min. Firmware: 2.0.0

Module: Face Panel HS IMX
Min. Firmware: 2.0.0

Module: Four Port I/O Board IMX HS
Min. Firmware: 2.0.0

Ion Xe

Ion Xe 20

Affected Serial Numbers: Ion Xe 20 2k - 434213739 and higher. Ion Xe 20 12k - 434261042 and higher.

Ion Xe 20 consoles shipped after 2022-08-22 will contain the following new modules which require the listed minimum firmware version:

Module: Eos Main Playback IMX
Min. Firmware: 2.0.0

Module: Intelligent Power IMX
Min. Firmware: 2.0.0

Module: Face Panel HS IMX
Min. Firmware: 2.0.0

Module: Four Port I/O Board IMX HS
Min. Firmware: 2.0.0

Module: Ion Xe/Standard Faders IMX
Min. Firmware: 2.0.0

Ion Xe 20

Ion Xe RPU

Affected Serial Numbers: Ion Xe RPU 2k – 434310517 and higher, Ion Xe RPU 12k – 434315514 and higher.

Ion Xe RPU consoles shipped after 2022-08-22 will contain the following new modules which require the listed minimum firmware version:

Module: Intelligent Power IMX
Min. Firmware: 2.0.0

Module: Four Port I/O Board IMX HS
Min. Firmware: 2.0.0

Ion Xe RPU

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Gio @5

Affected Serial Numbers: 491420183 and higher.

Gio @5 consoles shipped after 2023-01-01 will contain the following new modules which require the listed minimum firmware version:

Module: Intelligent Power IMX
Min. Firmware: 2.0.0

Module: Face Panel HS IMX
Min. Firmware: 2.0.0

Module: Four Port I/O Board IMX HS
Min. Firmware: 2.0.0

Module:Eos 6x2 IMX
Min. Firmware: 2.0.0

Module:Eos Main Playback Motor IMX
Min. Firmware: 2.0.0

Gio @5

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Apex 5, 10, 20

Affected Serial Numbers: Apex 5: 443044033 and higher, Apex 10: 443040079 and higher, Apex 20: Serial number ranges will be updated when shipping resumes.

Apex 5, Apex 10, and Apex 20 consoles shipped after 2022-12-12 will contain the following new modules which require the listed minimum firmware version:

Module: Apex Intelligent Power IMX
Min. Firmware: 2.0.0

Module: Apex Main Playback IMX
Min. Firmware: 2.0.0

Module: Apex Haptic Encoder IMX
Min. Firmware: 2.0.0

Apex 5, 10, 20

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Apex Proc, Eos Rem. Int.

Affected Serial Numbers: Apex Processor: 443064030 and higher, Eos Remote Interface: Serial number ranges will be updated when shipping resumes.

Apex Processor and Eos Remote Interfaces shipped after 2022-12-12 will contain the following new modules which require the listed minimum firmware version:

Module: Apex Intelligent Power IMX
Min. Firmware: 2.0.0

Module: Apex Main Playback IMX
Min. Firmware: 2.0.0

Module: Apex Haptic Encoder IMX
Min. Firmware: 2.0.0

Apex Processor Eos Remote Interface

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Gadet II

Affected Serial Numbers: Gadget II – 493430001 and higher.

Gadget II shipped after 2022-10-17 will contain the following new modules which require the listed minimum firmware version:

Module: Gadget II (CPU2 / IMX)
Min. Firmware: 2.1.0

To view the firmware in your Gadget II, attach it via USB to any Eos Family console or computer running Eos Software, and go to ECU Settings > Maintenance > Detected Modules

Firmware v2.1.0 does not support the following features:

Remote Device Management (RDM)
Device firmware update via DMX ports
Configuration from Concert software
Compatibility with Hog consoles and software
Compatibility with Cobalt consoles and software
For use with Eos consoles and software, a minimum software version of 3.1.4 is required

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Gadget II

Programming Wing

Affected Serial Numbers: 492001361 and higher.

Eos Programming Wings shipped after 2023-01-12 will contain the following new modules which require the listed minimum firmware version:

Module: Face Panel HS IMX
Min. Firmware: 2.0.0

Module:Eos Main Playback IMX
Min. Firmware: 2.0.0

Module:Four Port I/O Board IMX HS
Min. Firmware: 2.0.0

Programming Wing

To view the modules installed in your console, go to ECU Settings > Maintenance > Detected Modules.

Firmware v2.0.0 does not support the following features:

Remote Device Management (RDM)
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Device firmware update via DMX ports
(Workaround: use a networked ETC Net3 or Response DMX gateway)
Local contact closures and relay output
(Workaround: use a networked ETC Net3 or Response I/O gateway)
Dimming of face panel backlight and indicators
(There is currently no workaround)
Live dimming of Littlite during brightness level adjustments.
(Note: The brightness will not change while moving the fader, but will update a few seconds after releasing the mouse click. This affects both brightness settings in Eos, as well as the test app in the ECU (Shell))

Future firmware versions will be released to restore these features. We will keep this page up-to-date as new firmware becomes available.

Eos v3.2.2 for PC

Eos v3.2.2 for Mac

Eos v3.2.2 Release Notes

All Eos Software

Explore the Eos Family

Explore Eos Family user resources at the Eos [Home]

Explore the Eos Family

Explore Eos Family user resources at the Eos [Home]

Eos Update

Last Updated: 06/01/2023

Eos v3.2.1 has been replaced by Eos v3.2.2

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Module Name

Minimum Firmware

Element 2

Ion Xe

Ion Xe 20

Ion Xe RPU

Gio @5

Apex 5, 10, 20

Apex Proc, Eos Rem. Int.

Gadet II

Programming Wing

Explore Eos Family user resources at the Eos [Home]

Explore the Eos Family

Explore Eos Family user resources at the Eos [Home]