Sarah Danke started at ETC in August of 1990, having just graduated from Marquette University with a BA in journalism with an emphasis in public relations and marketing. She started doing a lot of administrative support and quickly moved into a customer service role. She became the manager of Customer Services, when ETC hired one part-time customer service representative. During this time, she was also managing our tradeshows, including builds and strikes. In 1998, she moved into a role as the interim Technical Services manager, which shortly turned into the permanent director of Technical Services role.
In 2005, Danke relocated to London for a year to fill the role of general manager of ETC’s London office. In 2007, ETC combined Technical Services and the Systems group into one global department called Professional Services. At that time, Danke was named vice president of Professional Services.
She developed and delivers a customer-service training series for all ETC employees globally. Customer satisfaction has always been her primary focus and she is really proud to get to work at a company that shares her commitment.
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