Contact ETC Technical Services

If you are having difficulties and your problem is not addressed by this content, try the ETC support website at support.etcconnect.com or the main ETC website at etcconnect.com. If none of these resources are sufficient, contact ETC Technical Services directly at one of the offices identified below. Emergency service is available from all ETC offices outside of normal business hours.

When calling for help, take these steps first:

• Prepare a detailed description of the problem
• Go near the equipment for troubleshooting
• Find your notification number if you have called in previously

ETC, Inc.

Americas

Technical Services Department

3031 Pleasant View Road

Middleton, WI 53562

800-775-4382 (USA, toll-free)

+1-608 831-4116

service@etcconnect.com

 

ETC Austin

High End Systems Products

Technical Services Department

2105 Gracy Farms Lane

Austin, TX 78758 USA

800-890-8989 (USA, toll-free)

+1-512 836-2242

hesservice@etcconnect.com

 

ETC Ltd

Europe, Middle East, and Africa

Technical Services Department

26-28 Victoria Industrial Estate

Victoria Road,

London W3 6UU England

+44 (0)20 8896 1000

techservltd@etcconnect.com

 

ETC GmbH

Germany, Austria, Switzerland,
Eastern Europe, and Russia

Technical Services Department

Ohmstrasse 3

83607 Holzkirchen, Germany

+49 (80 24) 47 00-0

techserv-germany@etcconnect.com

 

ETC France

France

Zone Urbaparc -

Bâtiment E

6 Boulevard de la Libération

Saint-Denis, 93200

+33 1 4243 3535

techservfrance@etcconnect.com

 

ETC Asia

Asia

Technical Services Department

Room 1801, 18/F

Tower 1, Phase 1 Enterprise Square

9 Sheung Yuet Road

Kowloon Bay, Kowloon, Hong Kong

+852 2799 1220

techserv-asia@etcconnect.com