Additional Help from ETC
If you are having difficulties, your most convenient resources are the references given in this online help content. To search more widely, try the ETC web-site at www.etcconnect.com. For a more personal experience, you can ask other users for advice on the ETC Community Forums at www.etcconnect.com/community.
If none of these resources is sufficient, please contact ETC Technical Services directly at one of the offices identified below. Emergency service is available from all ETC offices outside of normal business hours.When calling for help, please have the following information handy:
- Console model and serial number (located on back panel)
- Dimmer manufacturer and installation type
- Network equipment (ETC gateways, network switches, etc.)
- Other components in your system (Unison®, other consoles, etc.)
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ETC, Inc. Americas Technical Services Department 3031 Pleasant View Road Middleton, WI 53562 800-775-4382 (USA, toll-free) +1-608 831-4116
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ETC GmbH Germany, Austria, Switzerland, Technical Services Department Ohmstrasse 3 83607 Holzkirchen, Germany +49 (80 24) 47 00-0 techserv-germany@etcconnect.com
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ETC Austin High End Systems Products Technical Services Department 2105 Gracy Farms Lane Austin, TX 78758 USA 800-890-8989 (USA, toll-free) +1-512 836-2242
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ETC France France Zone Urbaparc - Bâtiment E 6 Boulevard de la Libération Saint-Denis, 93200 +33 1 4243 3535
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ETC Ltd Europe, Middle East, and Africa Technical Services Department 26-28 Victoria Industrial Estate Victoria Road, London W3 6UU England +44 (0)20 8896 1000
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ETC Asia Asia Technical Services Department Room 1801, 18/F Tower 1, Phase 1 Enterprise Square 9 Sheung Yuet Road Kowloon Bay, Kowloon, Hong Kong +852 2799 1220
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