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Coronavirus updates


  • Product manufacturing and shipping update


    To exercise an abundance of caution, ETC has closed its Middleton and Mazomanie facilities, effective as of 12:00 PM on March 26. Currently, ETC plans to reopen the Middleton and Mazomanie facilities on April 13.

    We will not be shipping any product during this closure, with the exception of emergency support for hospitals or studios. Please contact customer service or your project manager for rescheduling. All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.

    Reception will still answer calls to our main number from 8 am – 4 pm CST. From 4 – 5 pm, customers will be able to press “5” for a directory of employees or press “7” to speak with a member of our Technical Services staff.

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months – and we wanted to let all our extended community know.

    All US-based ETC employees, management and executive management are starting a reduced work schedule beginning Monday, March 30. We don’t plan to compromise on our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees now work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together.

    If you have any questions or concerns, please contact Wendy Orfan at wendy.orfan@etcconnect.com or 608-824-5180


    Last updated: Thursday, March 26 at 1:00 PM

    Office & event updates 

  • All upcoming training sessions have currently been cancelled for the foreseeable future. Please contact Education@etcconnect.com or TrainingUK@etcconnect.com if you have any further questions.

    Expo-Scéne – Cancelled
    The 2020 Expo-Scéne show has officially been cancelled.

    Prolight + Sound – Cancelled
    Prolight 2020 has officially been cancelled.

    USITT – Cancelled
    USITT 2020 has officially been cancelled.

    Seatrade Cruise Global – Cancelled
    Seatrade Cruise Global 2020 has officially been cancelled.

    Lightfair – Cancelled
    Lightfair 2020 has officially been cancelled.

    Cine Gear Expo – June 4, 2020
    ETC currently is planning on exhibiting at Cine Gear.

    Workshop – June 23-26, 2020
    Workshop is ETC’s conference for ETC and High End Systems dealers. ETC is currently moving forward with Workshop events as planned.


    Last updated: Monday, April 06 at 1:00 PM