Coronavirus updates

  • Product manufacturing and shipping update

    ETC Middleton and Mazomanie facilities are currently operating, slowly and safely building toward full manufacturing and shipping capacity. Please contact customer service about the status of your shipments.

    All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.  

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months.

    Many US-based ETC employees, management and executive management are currently working a reduced work schedule. We continue to provide our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees continue to work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together. 

    Last updated: Tuesday, July 28 at 1:00 PM

    Office & event updates 

  • Europe

    The health of our employee and customer community is a top priority for ETC. In response to the health risks of COVID-19, many of our European offices have limited in-person availability and services. The ETC offices in London, Rome, Dubai, Paris, and Holzkirchen as well as PENKO will be operating at a reduced capacity until further notice.

    Please note the following changes:

    • Our European offices continue to operate on alternative opening hours so please call ahead before arranging any collections.
    • Penko Engineering is fully operational, all our staff can be contacted by phone, email or Teams.
    • Demos and office visits are currently closed to the public, pending further development of the situation.
    • Training classes are postponed for the time being.
    • Order processing, shipment of goods and technical services are unaffected until further notice.  

    Find contact and other info for each European office below.

    ETC Ltd - UKETC ItalyETC GmbHETC FranceETC DubaiPENKO

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    ETC Ltd – UK

    26-28, Victoria Industrial Estate
    Victoria Road, London
    +44 (0)20 8896 1000

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    ETC Italy

    Via Bruno Pontecorvo, 10
    00012 Guidonia Montecelio
    Roma, Italy
    +39 063 211 1683

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    ETC GmbH

    Ohmstrasse 3
    83607 Holzkirchen
    Holzkirchen, Germany
    +49 (8024) 47 00-0

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    ETC France

    Zone Urbaparc -
    Bâtiment E
    6 Boulevard de la Libération
    Saint-Denis, 93200
    +33 1 4243 3535

    Dans l’objectif de protéger nos collaborateurs et conformément aux directives sanitaires nationales, Nous avons une présence physique minimale dans nos bureaux actuellement. Néanmoins, nous nous sommes organisés en télétravail pour répondre à tous vos appels téléphoniques ainsi que vos commandes et livraisons.

    Nous ne recevons aucune visite de clients dans nos bureaux et nous ne visitons pas nos clients pendant cette période, jusqu’à nouvel ordre.

    Nous effectuons les expéditions aux clients comme nous le pouvons. Veuillez nous contacter par téléphone comme d’habitude et aux mêmes numéros si vous avez besoin d’aide. Nous serons là pour vous répondre.

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    ETC Dubai

    Studio 2, Zee Tower
    Media City, Dubai, UAE
    +44 (0)20 8896 1000

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    Schutterweg 35
    6718 XCEde,
    The Netherlands
    0031 (0)318 525630

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    Last updated: Friday, March 13 at 2:00 PM