Coronavirus updates

  • Product manufacturing and shipping update

    To exercise an abundance of caution, ETC has closed its Middleton and Mazomanie facilities, effective as of 12:00 PM on March 26. Currently, ETC plans to reopen the Middleton and Mazomanie facilities on April 13.

    We will not be shipping any product during this closure, with the exception of emergency support for hospitals or studios. Please contact customer service or your project manager for rescheduling. All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.

    Reception will still answer calls to our main number from 8 am – 4 pm CST. From 4 – 5 pm, customers will be able to press “5” for a directory of employees or press “7” to speak with a member of our Technical Services staff.

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months – and we wanted to let all our extended community know.

    All US-based ETC employees, management and executive management are starting a reduced work schedule beginning Monday, March 30. We don’t plan to compromise on our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees now work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together.

    If you have any questions or concerns, please contact Wendy Orfan at or 608-824-5180

    Last updated: Thursday, March 26 at 1:00 PM

    Office & event updates 

  • Europe

    The health of our employee and customer community is a top priority for ETC. In response to the health risks of COVID-19, many of our European offices have limited in-person availability and services. The ETC offices in London, Rome, Dubai, Paris, and Holzkirchen as well as PENKO will be operating at a reduced capacity until further notice.

    Please note the following changes:

    • Although ETC has closed its Middleton and Mazomanie manufacturing facilities, our European offices continue to remain open. The offices may be working on alternative opening hours so please call ahead before arranging any collections.
      • Demos and office visits are closed to the public through the end of April, pending further development of the situation.
      • Scheduled training classes are cancelled through the end of April. If you are registered for a class, we will contact you to discuss next steps.
      • Order processing, shipment of goods and technical services are unaffected until further notice.  

      Find contact and other info for each European office below.

      ETC Ltd - UKETC ItalyETC GmbHETC FranceETC DubaiPENKO

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      ETC Ltd – UK

      26-28, Victoria Industrial Estate
      Victoria Road, London
      +44 (0)20 8896 1000

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      ETC Italy

      Via Bruno Pontecorvo, 10
      00012 Guidonia Montecelio
      Roma, Italy
      +39 063 211 1683

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      ETC GmbH

      Ohmstrasse 3
      83607 Holzkirchen
      Holzkirchen, Germany
      +49 (8024) 47 00-0

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      ETC France

      Zone Urbaparc -
      Bâtiment E
      6 Boulevard de la Libération
      Saint-Denis, 93200
      +33 1 4243 3535

      Dans l’objectif de protéger nos collaborateurs et conformément aux directives sanitaires nationales, Nous avons une présence physique minimale dans nos bureaux actuellement. Néanmoins, nous nous sommes organisés en télétravail pour répondre à tous vos appels téléphoniques ainsi que vos commandes et livraisons.

      Nous ne recevons aucune visite de clients dans nos bureaux et nous ne visitons pas nos clients pendant cette période, jusqu’à nouvel ordre.

      Nous effectuons les expéditions aux clients comme nous le pouvons. Veuillez nous contacter par téléphone comme d’habitude et aux mêmes numéros si vous avez besoin d’aide. Nous serons là pour vous répondre.

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      ETC Dubai

      Studio 2, Zee Tower
      Media City, Dubai, UAE
      +44 (0)20 8896 1000

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      Schutterweg 35
      6718 XCEde,
      The Netherlands
      0031 (0)318 525630

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      Last updated: Friday, March 13 at 2:00 PM