Coronavirus updates

  • Product manufacturing and shipping update

    ETC Middleton and Mazomanie facilities are currently operating, slowly and safely building toward full manufacturing and shipping capacity. Please contact customer service about the status of your shipments.

    All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.  

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months.

    Many US-based ETC employees, management and executive management are currently working a reduced work schedule. We continue to provide our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees continue to work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together. 

    Last updated: Tuesday, July 28 at 1:00 PM

    Office & event updates 

  • ETC Asia, Ltd

    Room 1801, 18/F, Tower I, Enterprise Square
    9 Sheung Yuet Road, Kowloon Bay
    Kowloon, Hong Kong

    To protect our community from the spread of COVID-19, the ETC Hong Kong regional office is currently operating with the following arrangement:

    • Product demos and office visits are reopened to the public. Temperature checks and hand sanitization are required upon arrival. Visitors are needed to wear face mask in any ETC Asia premises during the visit.​
    • Our demo/loan program will be operating on an as-needed basis. For more information, call (852) 2799 1220.


    For general inquiries in Asia, call (852) 2799 1220.

    For sales inquiries in Asia, email

    ETC Technical Support, as always, is reachable 24/7 at (852) 2799 1220 or email

    Last updated: Friday, March 13 at 2:00 PM