Coronavirus updates

  • Product manufacturing and shipping update

    To exercise an abundance of caution, ETC has closed its Middleton and Mazomanie facilities, effective as of 12:00 PM on March 26. Currently, ETC plans to reopen the Middleton and Mazomanie facilities on April 13.

    We will not be shipping any product during this closure, with the exception of emergency support for hospitals or studios. Please contact customer service or your project manager for rescheduling. All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.

    Reception will still answer calls to our main number from 8 am – 4 pm CST. From 4 – 5 pm, customers will be able to press “5” for a directory of employees or press “7” to speak with a member of our Technical Services staff.

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months – and we wanted to let all our extended community know.

    All US-based ETC employees, management and executive management are starting a reduced work schedule beginning Monday, March 30. We don’t plan to compromise on our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees now work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together.

    If you have any questions or concerns, please contact Wendy Orfan at or 608-824-5180

    Last updated: Thursday, March 26 at 1:00 PM

    Office & event updates 

  • ETC Asia, Ltd

    Room 1801, 18/F, Tower I, Enterprise Square
    9 Sheung Yuet Road, Kowloon Bay
    Kowloon, Hong Kong

    To protect our community from the spread of COVID-19, the ETC Hong Kong regional office will be operating at a reduced capacity until further notice. Please note the following changes:

    • Product demos and office visits are closed to the public until further notice, pending further development of the situation.
    • Training classes are suspended until further notice. They will be resumed when situation permits. 
    • Our demo/loan program will be operating on an as-needed basis. For more information, call (852) 2799 1220.


    For general inquiries in Asia, call (852) 2799 1220.

    For sales inquiries in Asia, email

    ETC Technical Support, as always, is reachable 24/7 at (852) 2799 1220 or email

    Last updated: Friday, March 13 at 2:00 PM