Coronavirus updates

The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months – and we wanted to let all our extended community know.

All US-based ETC employees, management and executive management are currently working a reduced work schedule. We continue to provide our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

Extra measures are taken daily to make our facilities safe and many employees now work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

We stand in solidarity with our customers and look forward to a bright future together.

If you have any questions or concerns, please contact Wendy Orfan at wendy.orfan@etcconnect.com or 608-824-5180

Last updated: Tuesday, May 12 at 2:00 PM

Office & event updates 

• Americas
• Asia
• Europe
• Events & Trainings

Americas

As a preventive measure against the spread of COVID-19, many of our offices in America have made adjustments to limit in-person contact until further notice. All ETC facilities are currently limiting visitor access. Find the current status of each building, its upcoming events, and contact information in the list below.

ETC technical support remains available 24/7.

ETC MidwestETC NortheastETC SoutheastETC WestETC MazomanieHigh End Systems

ETC Midwest

3031 Pleasant View Rd
Middleton, WI

ETC Middleton and Mazomanie facilities are currently operating. Please note the following changes in our availability and services:

• The Middleton building is currently closed to outside visitors.
• In response to the pandemic, ETC has reformatted its Workshop event. We are not canceling Workshop, we are however changing it to be an online-only event running Monday, June 22 – Wednesday, July 1. Registration details will be sent to our rep and dealer network.

For general inquiries in Middleton, call (608) 831-4116.

ETC Northeast

630 9th Ave Suite 1001
New York, NY

Please note the following changes in our availability and services:

• Programming Suites, demos, and visitations to the office are closed to the public until further notice.
• Our demo/loan program will be operating on an as-needed basis. For more information, call (212) 397-8080.

For general inquiries in NYC and the Northeast, call (212) 397-8080 or email nyc@etcconnect.com

ETC Southeast

4501 Vineland Road
Suite 101-102
Orlando, FL 32811

Please note the following changes in our availability and services:

• Demos and office visits are closed to the public until further notice.
• Classes and events are cancelled until further notice. If you are registered for a class, we will reach out to you to discuss options.

For general inquiries in Orlando, call (407) 843-7770.

ETC West

1120 Scott Rd.
Burbank, CA 91504

Please note the following changes in our availability and services: 

• At this time, all ETC West sales and support staff are working remotely and available to answer your questions.
• Programming Suites, demos, and office visits are closed to the public until further notice.
• Our demo/loan program is canceled through April 19. For information about how to handle the delivery or return of your demo please contact Erin Giblin ( erin.giblin@etcconnect.com or 323-203-3262) or Nick Saiki ( nick.saiki@etcconnect.com or 323-203-3297). 

ETC Mazomanie

Mazomanie, WI 53560

High End Systems

Austin, TX 78758

Due to the COVID-19 pandemic, the High End Systems facility in Austin is closed. We will continue to update this site as local conditions change. 

We are shipping orders weekly on an abbreviated schedule, and certain demo products are available. Please contact those employees listed below for your specific needs. For 24/7 Technical Support, please call (512) 836-2242.

Bobby Hale, bobby.hale@highend.com
Paul Hancock, paul.hancock@highend.com
Becky Koester, becky.koester@highend.com
Betsy Childers, betsy.childers@highend.com

High End Systems Technical Support, as always, is reachable 24/7 at (512) 836-2242.

Last updated: Tuesday, May 12 at 2:00 PM