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Coronavirus updates


  • Product manufacturing and shipping update


    ETC Middleton and Mazomanie facilities are currently operating, slowly and safely building toward full manufacturing and shipping capacity. Please contact customer service about the status of your shipments.

    All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.  

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months.

    Many US-based ETC employees, management and executive management are currently working a reduced work schedule. We continue to provide our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees continue to work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together. 


    Last updated: Tuesday, July 28 at 1:00 PM

    Office & event updates 

  • Americas

    As a preventive measure against the spread of COVID-19, many of our offices in America have made adjustments to limit in-person contact until further notice. All ETC facilities are currently limiting visitor access. Find the current status of each building, its upcoming events, and contact information in the list below.


    ETC technical support remains available 24/7.


    ETC MidwestETC NortheastETC SoutheastETC WestETC MazomanieHigh End Systems

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    ETC Midwest

    3031 Pleasant View Rd
    Middleton, WI


    ETC Middleton and Mazomanie facilities are currently operating. Please note the following changes in our availability and services:

    • The Middleton building is currently closed to outside visitors.
    • Demos and office visits are closed to the public until further notice.
    • All upcoming classes and training sessions have currently been cancelled for the foreseeable future. Please contact Education@etcconnect.com if you have any further questions.

    For general inquiries in Middleton, call (608) 831-4116.



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    ETC Northeast

    630 9th Ave Suite 1001
    New York, NY

    Please note the following changes in our availability and services:

    • Programming Suites, demos, and visitations to the office are closed to the public until further notice.
    • Our demo/loan program will be operating on an as-needed basis. For more information, call (212) 397-8080.

    For general inquiries in NYC and the Northeast, call (212) 397-8080 or email nyc@etcconnect.com


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    ETC Southeast

    4501 Vineland Road
    Suite 101-102
    Orlando, FL 32811

    Please note the following changes in our availability and services:

    • Demos and office visits are closed to the public until further notice.
    • Classes and events are cancelled until further notice.


    For general inquiries in Orlando, call (407) 843-7770.

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    ETC West

    1120 Scott Rd.
    Burbank, CA 91504

    Please note the following changes in our availability and services:

    • At this time, all ETC West sales and support staff are working remotely and available to answer your questions.
    • Programming Suites, demos, and office visits are closed to the public until further notice.
    • Our demo/loan program is operating on a case by case basis. For information about how to handle the delivery or return of your demo please contact Erin Giblin ( erin.giblin@etcconnect.com or 323-203-3262) or Nick Saiki ( nick.saiki@etcconnect.com or 323-203-3297).

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    ETC Mazomanie

    711 ETC Drive

    Mazomanie, WI 53560

    ETC Middleton and Mazomanie facilities are currently operating and safely working toward full manufacturing and shipping capacity. For general inquiries in Mazomanie, call (608) 824-5656.

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    High End Systems

    2105 Gracy Farms Ln.

    Austin, TX 78758

    Effective August 3, 2020, High End Systems will resume our standard business operations. To expedite our response time to you, please note our new contact email address below. As always, you can reach out to your sales and service teams 24/7.

    Bobby Hale, Northeast, bobby.hale@highend.com
    Clint Wingrove, Southwest, clint.wingrove@highend.com
    Paul Hancock, Midwest, paul.hancock@highend.com
    Terry Heisler, West, terry.heisler@highend.com

    Purchase Orders HESpurchaseorders@highend.com
    Service , Support@highend.com


      High End Systems Technical Support, as always, is reachable 24/7 at (512) 836-2242.

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      Last updated: Wednesday, July 31 at 1:00 PM