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Coronavirus updates


  • Product manufacturing and shipping update


    To exercise an abundance of caution, ETC has closed its Middleton and Mazomanie facilities, effective as of 12:00 PM on March 26. Currently, ETC plans to reopen the Middleton and Mazomanie facilities on April 13.

    We will not be shipping any product during this closure, with the exception of emergency support for hospitals or studios. Please contact customer service or your project manager for rescheduling. All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.

    Reception will still answer calls to our main number from 8 am – 4 pm CST. From 4 – 5 pm, customers will be able to press “5” for a directory of employees or press “7” to speak with a member of our Technical Services staff.

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months – and we wanted to let all our extended community know.

    All US-based ETC employees, management and executive management are starting a reduced work schedule beginning Monday, March 30. We don’t plan to compromise on our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees now work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together.

    If you have any questions or concerns, please contact Wendy Orfan at wendy.orfan@etcconnect.com or 608-824-5180


    Last updated: Thursday, March 26 at 1:00 PM

    Office & event updates 

  • Americas

    As a preventive measure against the spread of COVID-19, many of our offices in America have made adjustments to limit in-person contact until further notice. All ETC facilities are currently limiting visitor access. Find the current status of each building, its upcoming events, and contact information in the list below.


    ETC technical support remains available 24/7.


    ETC MidwestETC NortheastETC SoutheastETC WestETC MazomanieHigh End Systems

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    ETC Midwest

    3031 Pleasant View Rd
    Middleton, WI


    ETC has closed its Middleton and Mazomanie facilities, effective as of 12:00 PM on March 26. Please note the following changes in our availability and services:

    • The Middleton building is closed until April 13, all classes and events taking place are canceled through that date.
    • Our technician training scheduled for March 23-27 has been cancelled. Registrants will be reimbursed. We have additional trainings scheduled for  July 13-17 and  September 21-25.
    • At this time, ETC has not changed any plans for its Workshop dealer event in June.

     

    For general inquiries in Middleton, call (608) 831-4116.



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    ETC Northeast

    630 9th Ave Suite 1001
    New York, NY

    Please note the following changes in our availability and services:

    • Programming Suites, demos, and visitations to the office are closed to the public through the end of April, pending further development of the situation.
    • Scheduled classes are cancelled through the end of April. If you are registered for a class, we will be reaching out to you individually to discuss options.
    • Our next scheduled First Monday Light Lab event (Monday, April 6th), a talk by Lighting Designer Justin Townsend, will be presented digitally. Stay tuned for more details.
    • Our demo/loan program will be operating on an as-needed basis. For more information, call (212) 397-8080.

    For general inquiries in NYC and the Northeast, call (212) 397-8080 or email nyc@etcconnect.com


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    ETC Southeast

    4501 Vineland Road
    Suite 101-102
    Orlando, FL 32811

    Please note the following changes in our availability and services:

    • Demos and office visits are closed to the public through the end of March.
    • Classes and events are cancelled through the end of March. If you are registered for a class, we will reach out to you to discuss options.


    For general inquiries in Orlando, call (407) 843-7770.

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    ETC West

    1120 Scott Rd.
    Burbank, CA 91504

    Please note the following changes in our availability and services: 

    L.A. County and the City of Los Angeles have issued orders mandating non-essential businesses close from now through April 19, 2020 to slow the spread of COVID-19. Due to these orders, the ETC West office building will be completely closed to the public through April 19. 

    • At this time, all ETC West sales and support staff are working remotely and available to answer your questions.
    • Programming Suites, demos, and office visits are closed to the public through April 19, pending further development of the situation.
    • Scheduled classes and events are cancelled through April 19. If you are registered for a class, we will contact you to discuss next steps.
    • Our demo/loan program is canceled through April 19. For information about how to handle the delivery or return of your demo please contact Erin Giblin ( erin.giblin@etcconnect.com or 323-203-3262) or Nick Saiki ( nick.saiki@etcconnect.com or 323-203-3297). 

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    ETC Mazomanie

    711 ETC Drive

    Mazomanie, WI 53560

    ETC has closed its Middleton and Mazomanie facilities, effective as of 12:00 PM on March 26. Currently, ETC plans to reopen the Mazomanie building on April 13. For general inquiries in Mazomanie, call (608) 824-5656.

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    High End Systems

    2105 Gracy Farms Ln.

    Austin, TX 78758

    Please note the following changes in our availability and services:

    • Programming Suites, demos, and office visits are closed to the public through the end of April, pending further development of the situation.
    • Scheduled classes are cancelled through the end of April. If you are registered for a class, we will contact you to discuss options.
    • Our demo/loan program will be operating on an as-needed basis. For more information, call (512) 836-2242 or speak with your Regional Sales Manager directly.

    High End Systems Technical Support, as always, is reachable 24/7 at (512) 836-2242.

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    Last updated: Friday, March 13 at 2:00 PM