Contacting ETC

If you are having difficulties, your most convenient resources are the references given in this document. To search more widely, try the ETC website at

If none of these resources is sufficient, contact ETC Technical Services directly at one of the offices identified below. Emergency service is available from all ETC offices outside of normal business hours.

When calling for help, please:

  • Have a detailed description of the problem
  • Be near the equipment for troubleshooting
  • Have a notification number if you have called in previously

ETC Offices:


ETC, Inc.

Technical Services

3031 Pleasant View Road

PO Box 620979

Middleton, WI 53562

800-775-4382 (USA, toll-free)


United Kingdom


Technical Services

26-28, Victoria Industrial Estate

Victoria Road,

London W3 6UU England

+44 (0)20 8896 1000


ETC Asia

Technical Services

Room 1801, 18/F

Tower 1, Phase 1 Enterprise Square

9 Sheung Yuet Road, Kowloon Bay

Kowloon, Hong Kong

+852 2799 1220



Technical Services

Ohmstrasse 3

83607 Holzkirchen, Germany

+49 (8024) 47 00-0