A 15-minute response time: that’s our service commitment, any time, any day. ETC's Technical Service is unparalleled in the industry. With over 60 service employees worldwide, not to mention our extensive Authorized Service Center network, we are uniquely positioned to be able to help you anywhere, anytime. Call on our years of expertise for help with any lighting situation. Our commitment is to make your day shine brighter.
For technical support in the Americas,
please call 608-831-4116
or toll-free in the U.S. at 800-688-4116
For technical support in Europe, The Middle East & Africa
please call (+44) 20 8896 1000
For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia
please call (+49) 8024 4700-0 during working hours or (+49) 171 733 15 33 for emergency cases after hours.
For technical support in Asia,
please call (+852) 2799 1220
Customer Service Representatives (CSR) are responsible for standard product orders. The CSRs work closely with our dealers, reps and end users in processing orders and providing technical support on Source Four fixtures. Though regionalized, they are happy to cross territories to help.
Please read our Help Your Technician Help You Guide and Frequently Asked Questions.
ETC product experts have authored a collection of white papers on lighting philosophies, product features and other topics to help you in your work. Find a topic that interests you.
ETC offers a variety of live training courses for all experience levels. Find an event near you.
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