ETC appreciates end-users' willingness to contribute to the improvement of the ColorSource console. To that end, if you experience a problem with the console, ETC may request a copy of the log files detailing the failure to assist in recreating (and therefore fixing) the problem.
Important Note: Log Files from the ColorSource console do not persist through a power-cycle of the console. So, if the console is experiencing an issue, the logs must be retrieved before the console is powered off and restarted.
Logs may be saved to a USB drive formatted in Fat32 or EXT-3.
To save the logs:
1) Press Setup, then Files:
2) Press Advanced, then Export Logs.
3) You will see a red Prompting text “Export console log files to USB?”. Press the Home key (which says “Yes”)
4) You will see a yellow Prompting text “Log files exported”.