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*Menu structure is based on software v2.1.7 with a CEM+ that begins running in Full-Featured mode *If your rack does not have a configuration in it already, skip to step 6. Note: Basic/Portable mode is a simplified setup mode in CEM+ version 2.0 and above, intended for portable/touring racks. In basic...
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How to update Eos / Ion / Element software: To find the version of your console's software, please see this article: Finding the Software Version on an Eos Family Console step 1) Download the latest software and release notes from the ETC website at etcconnect.com . Open the zip file and save its...
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Eos and Ion versions 1.4.2 and higher, and Element 1.6 and higher support serial control of the system. Network UDP was added in version 1.9.5. The serial interface allows text to be sent to Eos through I/O Gateways. (The physical serial ports on older Ion consoles and all Eos/Ion RPUs are not currently...
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The SmartFade ML has RGB LED indicators that are factory calibrated to a white mix. Due to manufacturing differences in LEDs, there may be a need to recalibrate the LED button colors on your console so that "white" is actually white. This can be done (as of software v2.0) in the [Setup] menu...
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How to upgrade the output count of an Eos / Ion / RPU: If your Eos or Ion console requires more outputs to control your system, it is possible to upgrade those consoles within certain ranges. An Ion may support up to 3072 (3k) outputs. An Eos may support up to 16,384 (16k) outputs. Contact your ETC dealer...
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The type of MSC (Midi Show Control) commands Eos, Ion, and Element can take or send are very specific and preprogrammed into the software. The literal information is transmitted via a special language called a "hexadecimal string." In particular, Midi Show Control is a subset of the MIDI standard...
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Problem When receiving a control level of 1% or higher, Sensor Portable Pack dimmers go to full at 1% Solution The problem is caused by one of two issues. The first is that the control module is set for the incorrect type of pack. Remember that an SR is an installed rack (bolted to the wall), whereas...
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A very small number of Express consoles shipped around December 2006 may occasionally lockup or display random characters on the screen. An incorrect RAM type was installed for a short period of time. If you encounter this issue, please contact ETC Technical Support at 800-688-4116 to arrange repair...
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Question How Do I Clear Overtemp and Airflow (and other) Errors On The Sensor CEM? Answer Several of the errors that are considered to be critical to the well-being of the Sensor rack continue to display after error status is no longer present. These are referred to informally as "sticky" errors...
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Arch Failure indicates that the Architectural Portion of the Processor has failed. This can be the result of a few possible failures listed below. A hardware problem with the processor A problem or corruption in the configuration Anything that would cause Light Manager to generate a P80 Error will cause...