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How to update Eos / Ion / Element software: step 1) Download the latest software and release notes from the ETC website at etcconnect.com . Open the zip file and save its files to a USB drive. ( Note: There may be both Console software and Offline/Client software. To update an Eos/Ion/Element console...
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Eos, Ion, Element, and Eos/Ion RPUs support external touchscreens, as do Congo, Congo jr, and Congo Lightserver running version 5+ software. There are two options for acquiring touchscreens: ETC stocks a touchscreen (part # M231) available through ETC dealerships. Some ELO touchscreens are compatible...
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If you are having trouble connecting an Eos/Ion/Element client pc running Windows Vista to the master console (and you can ping the console), make sure the Service Location Protocol is 'Started' and 'Automatic'. To do this: Right-click on the 'My Computer' icon on the desktop...
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Console Settings Eos, Ion and Element output both Net2 (EDMX) and Net3 (sACN/E1.31) levels via ethernet. As these protocols are enabled by default, you will likely not need to enable them in the Settings menu of the Eos/Ion/Element welcome screen. Open the Settings menu, then navigate to the Network...
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When equipment goes bad out in the field, it's often extremely helpful if the owner/end user can keep track of the circumstances of the failure. This is especially true when the problem is intermittent and might not occur when the technician is present. Service Technicians are exceptionally skillful...
Posted to
ETC Product Wiki
by
Kelsey Aleckson
on
08-24-2009
Filed under: AAS, Acclaim, arri, ASTS, AVAB, CEM, CEM+, Congo, CongoJr, cRRFU, DAS, Dimmer, Distribution, DMX, ECMUX, Element, ELTS, Emphasis, Eos, ETCLink, Ethernet, Express, Expression, GCE, Idea, Ion, Irideon, K96, KnowledgeBase, Legacy Unison, LMI, Lon, MDD, MDR, MicroII, MicroVision, MIDI, MPE, NCE, Net2, Net3, Obsession, ObsessionII, Pharos, RDM, Response, RFR, RFU, RRFU, RS-232, RVI, Sensor, Sensor+, SineWave, SmartBar, SmartFade, SmartFadeML, SmartModule, SMPTE, Source Four, Source4, Touchscreen, Unison, Vision, WRFU
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From our testing, Strand SN110 nodes seem to require a 6 millisecond idle time after the last stop bit. In order for ETC consoles and DMX nodes and gateways to send DMX to them you must set their DMX Output speed to "slow". A deep clear or reset will change this to "fast", so the...
Posted to
ETC Product Wiki
by
Kelsey Aleckson
on
07-27-2009
Filed under: Congo, CongoJr, DMX, Element, Emphasis, Eos, Express, Expression, Ion, KnowledgeBase, Net2, Net3, Obsession, ObsessionII, SmartFade, SmartFadeML
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Default IP configuration by product Product IP Address Subnet Mask Gateway IP Unison 10.101.10.101 255.255.0.0 10.101.10.101 Obsession Primary RPU 10.101.30.101 255.255.0.0 10.101.30.101 DMX Node 10.101.0.99 255.255.0.0 0.101.0.99 Default subnet mask and gateway Item Value Subnet Mask 255.255.0.0 Default...
Posted to
ETC Product Wiki
by
Kelsey Aleckson
on
07-27-2009
Filed under: CEM+, Congo, CongoJr, DMX, Element, Emphasis, Eos, GCE, Ion, KnowledgeBase, Legacy Unison, Net2, Net3, Obsession, ObsessionII, Sensor+, Unison, WRFU
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Attached is a spreadsheet that will allow you to map out your DMX to EMDX addresses based on universe number. 3632.EDMX_Translation_Charts.xls
Posted to
ETC Product Wiki
by
Kelsey Aleckson
on
07-24-2009
Filed under: CEM+, Congo, CongoJr, Element, Emphasis, Eos, Ion, KnowledgeBase, Legacy Unison, ObsessionII, Sensor+, Unison
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There has been an on-going issue with using the above listed Planar brand of monitors with ION/EOS/Element. In a nutshell, the Planar monitors will spontaneously go into a mode they call “safe mode” (dark screen and amber power LED). Once the monitor is in safe mode the monitor will not successfully...
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Some modern USB Memory Sticks come with a software technology called U3 pre-installed. U3 allows a flash drive to act as a container for applications by running special, proprietary Windows software when attached to a Windows PC. However, this software will not run on ETC products which accept USB memory...