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My console just blue screened on me! What should I do? A blue screen (often referred to as a Blue Screen of Death, or BSoD) is a rare occurrence that can happen if there are hardware issues, driver problems, software issues, or equipment failure within the console. If you experience this, please Contact...
Posted to
ETC Product Wiki
by
Hans.Hinrichsen
on
02-02-2012
Filed under: blue screen, bsod, Congo, Congo Jr, Congo Kid, CongoJr, Element, Eos, Gio, Ion, stop code
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Manuals Net3 Radio Focus Remote Setup Guide Net3 RFR The Net3 RFR provides a wireless remote control for consoles supporting ETCNet3, which includes the Congo Family ( Congo , Congo Jr. , Congo Kid ) and the Eos Family ( Eos , Gio , Ion , and Element ). It features a network base station that can be...
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Q: How do I find the version of software on my Eos Family console? A: The software version of the console software is a six digit number, separated by decimal points. For example, the below screenshots show version 1.9.6.9.0.3. This can also be abbreviated as 1.9.6, Build 3. The version number of the...
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Q: How do I zoom channels in the Live/Blind displays on an RVI or client PC? A: For versions before 1.9.5, use the wheel of an external mouse. However, for version 1.9.5 and higher, press and hold the left click button and use the wheel. The wheel by itself will page the display up or down.
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In versions 1.9.6 and prior, there is a known issue with OS X Lion running the Mac offline software as a client on an Eos, Ion, or Element system. Symptoms of this issue include: Synchronization failed messages when attempting to connect to the master console Pressing "Start Element" always...
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Setup Guides Net3 Remote Video Interface (RVI) Setup Guide Net3 Remote Video Interface (RVI) Net3 Radio Focus Remote (RFR) Gateway Configuration Editor (GCE) ETCNet2 Network Configuration Editor (NCE) Touchscreen Monitors Related Links: Eos Family Eos Lighting Console Gio Lighting Console Ion Lighting...
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How to upgrade the channel count of an Element console: Note: The Element console, unlike the rest of the Eos Family, does not have an option to upgrade output counts. It is fixed at 1024 addresses. For the upgrade process for other Eos family consoles, click here . If your Element console requires more...
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When fixture library updates from the factory are applied (i.e., a fixture library update that is supplemental to a normal Eos famiily software release), the version number can be retrieved from the Diagnostics window. This is useful for troubleshooting purposes, as well as an indicator of whether a...
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When creating or editing a custom fixture with a color mixing system (i.e., CMY or RGB) or color selection (i.e., scrollers and color wheels) on an Eos Family console, there are certain parameters that will automatically trigger the addition of "virtual parameters" that are needed for use of...
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Q: I patched my Seachanger XG fixtures on my Eos family console, but I can't seem to change it to any green color. What's going on? A: There is a known issue in the 1.9.5/1.9.6 fixture library that had incorrect color matching data drawn for the Seachanger XG fixtures, causing the color picker...