KnowledgeBase: Retrieving Log Files from Eos Family Consoles

Hans.Hinrichsen — Tue, 16 Apr 2013 13:24:45 GMT

Current revision posted to ETC Product Wiki by Hans.Hinrichsen on 4/16/2013 8:24:45 AM

KnowledgeBase: Retrieving Log Files from Eos and IonFamily Consoles

Filed under: Ion, Element, Eos, Ion, KnowledgeBase

How to retrieve log files from any Eos Family Console or Client PC/Mac (Eos Ti, Eos, Gio, Ion, or Element, Eos RPU3, Eos RPU, Ion RPU, Net3 RVI3, Net3 RVI):

ETC appreciates end-users willingness to contribute to the improvement of the software product. To that end, if you experience a problem with the console, ETC may request a copy of the log files detailing the failure to assist in recreating (and therefore fixing) the problem.

step 1) Go to the system shell.

a. If you are currently in the console software (Primary, Backup, Client, Offline, Element, etc...), press [Displays] and then [S5], or {Browser}. (On Element, press [Browser].) From the menu, select "Exit" and press {OK}.

b. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 2) Insert a USB flash drive with at least 1GB of free memory into an open USB port.

step 3) Select {Settings} from the main shell menu

step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.

step 5) Select {Save Logs} This is on the LEFT hand side of the screen.

step 6) Follow the given prompts. Unless instructed to go to Advanced mode, choose {Next}. When prompted, enter a short description of the issue and the date/time and press {Next}. Finally, choose the USB drive that you'd like to save the files to. Press {Next}, and once complete, press {Exit}.

step 7) When complete, please email files to eos@etcconnect.com with a description of what you were doing when the problem occurred. If you were speaking with anyone at ETC prior to saving logs, please mention that in the email, as well as the notification number, if applicable.

KnowledgeBase: Retrieving Log Files from Eos and Ion

Hans.Hinrichsen — Mon, 30 Jul 2012 19:08:35 GMT

Revision 6 posted to ETC Product Wiki by Hans.Hinrichsen on 7/30/2012 2:08:35 PM

KnowledgeBase: Retrieving Log Files from Eos and Ion

Filed under: Ion, Element, Eos, KnowledgeBase

How to retrieve log files from Eos, Gio, Ion, or Element:

step 1) Go to the system shell.

b. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 2) Insert a USB flash drive with at least 1GB of free memory into an open USB port.

step 3) Select {Settings} from the main shell menu

step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.

step 5) Select {Save Logs} This is on the LEFT hand side of the screen.

step 6) Choose Follow the given prompts. Unless instructed to go to Advanced mode, choose {Next}. When prompted, enter a short description of the issue and the date/time and press {Next}. Finally, choose the USB drive that you'd like to save all the files to. Press {Next}, and once complete, press {Exit}.

KnowledgeBase: Retrieving Log Files from Eos and Ion

Hans.Hinrichsen — Tue, 06 Mar 2012 20:19:34 GMT

Revision 5 posted to ETC Product Wiki by Hans.Hinrichsen on 3/6/2012 2:19:34 PM

KnowledgeBase: Retrieving Log Files from Eos and Ion

Filed under: Ion, Element, Eos, KnowledgeBase

How to retrieve log files from Eos/ , Gio, Ion/ , or Element:

ETC appreciates end-users willingness to contribute to the improvement of the software product. To that end, if you experience a problem with the applicationconsole, ETC may request a copy of the log files detailing the failure to assist in recreating (and therefore fixing) the problem.

step 1) Go to the system shell.

a. If you are currently in the console application, this may be accomplished by choosing “Exit Eos” software (or “Exit Ion” Primary, Backup, Client, Offline, Element, etc...), press [Displays] and then [S5], or "Exit {Browser}. (On Element") from , press [Browser].) From the browser menu., select "Exit" and press {OK}.

b. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 2) Insert a USB flash drive with at least 1GB of free memory into an open USB port.

step 3) Select {Settings} from the main shell menu

step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.

step 5) Select {Save Logs} This is on the LEFT hand side of the screen.

step 6) Choose to save all files.

KnowledgeBase: Retrieving Log Files from Eos and Ion

Hans.Hinrichsen — Sat, 10 Sep 2011 15:03:26 GMT

Revision 4 posted to ETC Product Wiki by Hans.Hinrichsen on 9/10/2011 10:03:26 AM

KnowledgeBase: Retrieving Log Files from Eos and Ion

Filed under: Ion, Element, Eos, KnowledgeBase

How to retrieve log files from Eos / Ion / Element:

ETC appreciates end-users willingness to contribute to the improvement of the software product. To that end, if you experience a problem with the application, ETC may request a copy of the log files detailing the failure to assist in recreating (and therefore fixing) the problem.

step 1) Go to the system shell.

a. If you are currently in the console application, this may be accomplished by choosing “Exit Eos” (or “Exit Ion”) ” or "Exit Element") from the browser menu.

b. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 2) Insert a USB drive with at least 1GB of free memory into an open USB port.

step 3) Select {Settings} from the main shell menu

step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.

step 5) Select {Save Logs} This is on the LEFT hand side of the screen.

step 6) Choose to save all files.

step 7) When complete, please email files to eos@etcconnect.com with a description of what you were doing when the problem occurred.

KnowledgeBase: Retrieving Log Files from Eos and Ion

Kelsey Aleckson — Thu, 09 Jul 2009 15:21:18 GMT

Revision 3 posted to ETC Product Wiki by Kelsey Aleckson on 7/9/2009 10:21:18 AM

KnowledgeBase: Retrieving Log Files from Eos and Ion

Filed under: Ion, Eos, KnowledgeBase

How to retrieve log files from Eos / Ion:

step 1) Go to the system shell.

a. If you are currently in the console application, this may be accomplished by choosing “Exit Eos” (or “Exit Ion”) from the browser menu.

b. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 2) Insert a USB drive with at least 1GB of free memory into an open USB port.

step 3) Select {Settings} from the main shell menu

step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.

step 5) Select {Save Logs} This is on the LEFT hand side of the screen.

step 6) Choose to save all files.

step 7) When complete, please email files to eos@etcconnect.com with a description of what you were doing when the problem occurred.

KnowledgeBase: Retrieving Log Files from Eos and Ion

Kelsey Aleckson — Wed, 08 Jul 2009 18:51:22 GMT

Revision 2 posted to ETC Product Wiki by Kelsey Aleckson on 7/8/2009 1:51:22 PM

KnowledgeBase: Retrieving Log Files from Eos and Ion

Filed under: KnowledgeBase

How to retrieve log files from Eos / Ion:

ETC appreciates endusers’ end-users willingness to contribute to the improvement of the software product. To that end, if you experience a problem with the application, ETC may request a copy of the log files detailing the failure to assist in recreating (and therefore fixing) the problem.

step 1) Go to the system shell.

a. If you are currently in the console application, this may be accomplished by choosing “Exit Eos” (or “Exit Ion”) from the browser menu.

b. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 2) Insert a USB drive with at least 1GB of free memory into an open USB port.

step 3) Select {Settings} from the main shell menu

step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.

step 5) Select {Save Logs} This is on the LEFT hand side of the screen.

step 6) Choose to save all files.

step 7) When complete, please email files to eos@etcconnect.com with a description of what you were doing when the problem occurred.

KnowledgeBase: Retrieving Log Files from Eos and Ion

Kelsey Aleckson — Fri, 19 Jun 2009 14:44:04 GMT

Revision 1 posted to ETC Product Wiki by Kelsey Aleckson on 6/19/2009 9:44:04 AM

How to retrieve log files from Eos / Ion:

ETC appreciates endusers’ willingness to contribute to the improvement of the software product. To that end, if you experience a problem with the application, ETC may request a copy of the log files detailing the failure to assist in recreating (and therefore fixing) the problem.

step 1) Go to the system shell.

a. If you are currently in the console application, this may be accomplished by choosing “Exit Eos” (or “Exit Ion”) from the browser menu.

b. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 2) Insert a USB drive with at least 1GB of free memory into an open USB port.

step 3) Select {Settings} from the main shell menu

step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.

step 5) Select {Save Logs} This is on the LEFT hand side of the screen.

step 6) Choose to save all files.

step 7) When complete, please email files to eos@etcconnect.com with a description of what you were doing when the problem occurred.