This problem description is caused by an issue found in the GCE installer on ETC consoles. Installing GCE version 18.104.22.168.0.7 (installer version) or higher will resolve this issue. For more information on installing GCE on an Eos Family console, please see the following article: Installing GCE on an Eos Family Console.
After the initial installation of an Element 40 console, when the customer restarted the console, it displayed the following pop-up error message:
Dhcpd32 by Ph. Jounin: dhcpd32.exe - Application Error The instruction at "0x004020aa" referenced memory at "0x00000000". The memory could not be "read". Click on OK to terminate the program.
This error can occur on all Eos Family consoles, and has been observed on Eos, Ion, and Element consoles of various configurations and hardware revisions.
Press OK and the Element will continue to function normally. The message will continue to pop up every time you start the console. This is caused by the Address Service (DHCP) trying to start up with an incorrect configuration - basically, when the console doesn't have a network, it can't start. It doesn't affect the operation of the console.
Choose Browser > Exit Element to exit to the shell.
Now click "Settings", and choose the "Network" section.
In the "Network Services" subsection there is a setting called "Address Service (DHCP)" - turn this OFF.
Now click Accept, and the console will ask to reboot. After rebooting the error should not recur. However, the console will be unable to be a DHCP address server -- commonly used to hand out IP addresses to Net3 gateways, networked RFR base stations, and iRFR/aRFR remotes. Without a network connection, however, this functionality is not relevant.
Installing GCE 22.214.171.124.0.7 or higher will fix this configuration issue. The console may continue to be a DHCP server at that point without issue when connected to a network.
For more information on installing GCE on an Eos Family console, please see this wiki article: Installing GCE on an Eos Family Console