Blue Screen on a Console

Hans.Hinrichsen — Thu, 02 Feb 2012 14:15:40 GMT

Current revision posted to ETC Product Wiki by Hans.Hinrichsen on 2/2/2012 8:15:40 AM

Blue Screen on a Console

Filed under: Congo, CongoJr, Ionblue screen, Elementbsod, EosCongo, Congo Jr, Congo Kid, GioCongoJr, blue screenElement, bsodEos, Gio, Ion, stop code

My console just blue screened on me! What should I do?

A blue screen (often referred to as a Blue Screen of Death, or BSoD) is a rare occurrence that can happen if there are hardware issues, driver problems, software issues, or equipment failure within the console. If you experience this, please [[Contact ETC Technical Services]] for further troubleshooting and assistance. If you have time to spare, there is some information that can be collected that will be of use while troubleshooting.

NOTE: If this is a show-critical emergency, there is a 24/7 pager line that will return your call in 15 minutes or less. Please immediately [[Contact ETC Technical Services]]. If you can, write down the error message on the screen or take a picture of the blue screen.

If you do experience a BSOD on the console, the technical support group can help best if they know what the STOP code was, which will be a number in the middle of the screen that starts with 0x, and is followed by 8 digits (example, 0x000000CA). If possible, it is also beneficial to take a quick photo of the screen that you saw, as it will be of assistance in diagnosing the issue. Three sample pictures of blue screens are below:

Make note of what you were doing at the time, if there was any new hardware or software in the system, and what has changed recently, if anything (see also [[products:KnowledgeBase: Help Your Technician Help you|Help Your Technician Help You]]).

Many times, a reboot of the console will bring it back up and running. Please make note of the time and date that it occurred, [[products:KnowledgeBase: Retrieving Log Files from Eos and Ion|save logs]] if possible, and send them to eos@etcconnect.com for Eos Family consoles or congo@etcconnect.com for Congo Family consoles for analysis with a description of the STOP code and what you were doing at the time.

Blue Screen on a Console

Hans.Hinrichsen — Wed, 19 Oct 2011 18:05:14 GMT

Revision 3 posted to ETC Product Wiki by Hans.Hinrichsen on 10/19/2011 1:05:14 PM

Blue Screen on a Console

Filed under: Congo, CongoJr, Ion, Element, Eos, Congo Jr, Congo Kid, Gio, blue screen, bsod, stop code

My console just blue screened on me! What should I do?

NOTE: If this is a show-critical emergency, there is a 24/7 pager line that will return your call in 15 minutes or less. Please immediately [[Contact ETC Technical Services]].

Make note of what you were doing at the time, if there was any new hardware or software in the system, and what has changed recently, if anything (see also [[KnowledgeBase: [products:KnowledgeBase: Help Your Technician Help you|Help Your Technician Help You]]).

Many times, a reboot of the console will bring it back up and running. Please make note of the time and date that it occurred, [[KnowledgeBase: [products:KnowledgeBase: Retrieving Log Files from Eos and Ion|save logs]] if possible, and send them to eos@etcconnect.com for Eos Family consoles or congo@etcconnect.com for Congo Family consoles for analysis with a description of the STOP code and what you were doing at the time.

Blue Screen on a Console

Hans.Hinrichsen — Wed, 19 Oct 2011 18:04:34 GMT

Revision 2 posted to ETC Product Wiki by Hans.Hinrichsen on 10/19/2011 1:04:34 PM

Blue Screen on a Console

Filed under: Congo, CongoJr, Ion, Element, Eos, Congo Jr, Congo Kid, Gio, blue screen, bsod, stop code

My console just blue screened on me! What should I do?

NOTE: If this is a show-critical emergency, there is a 24/7 pager line that will return your call in 15 minutes or less. Please immediately [[Contact ETC Technical Services]].

Make note of what you were doing at the time, if there was any new hardware or software in the system, and what has changed recently, if anything (see also [[Help [KnowledgeBase: Help Your Technician Help you|Help Your Technician Help You]]).

Many times, a reboot of the console will bring it back up and running. Please make note of the time and date that it occurred, [[save [KnowledgeBase: Retrieving Log Files from Eos and Ion|save logs]] if possible, and send them to eos@etcconnect.com for Eos Family consoles or congo@etcconnect.com for Congo Family consoles for analysis with a description of the STOP code and what you were doing at the time.

Blue Screen on a Console

Hans.Hinrichsen — Wed, 19 Oct 2011 17:25:54 GMT

Revision 1 posted to ETC Product Wiki by Hans.Hinrichsen on 10/19/2011 12:25:54 PM

My console just blue screened on me! What should I do?

NOTE: If this is a show-critical emergency, there is a 24/7 pager line that will return your call in 15 minutes or less. Please immediately [[Contact ETC Technical Services]].

Make note of what you were doing at the time, if there was any new hardware or software in the system, and what has changed recently, if anything (see also [[Help Your Technician Help You]]).

Many times, a reboot of the console will bring it back up and running. Please make note of the time and date that it occurred, [[save logs]] if possible, and send them to eos@etcconnect.com for Eos Family consoles or congo@etcconnect.com for Congo Family consoles for analysis with a description of the STOP code and what you were doing at the time.

Blue Screen on a Console

Blue Screen on a Console

Blue Screen on a Console

My console just blue screened on me! What should I do?

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Blue Screen on a Console

Blue Screen on a Console

My console just blue screened on me! What should I do?

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Blue Screen on a Console

Blue Screen on a Console

My console just blue screened on me! What should I do?

Related Links:

Blue Screen on a Console

My console just blue screened on me! What should I do?

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