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  • Missing Shortcut key for FRAME

    As I was creating my x-keys layout today, I noticed there is no keyboard shortcut for FRAME. Is this a mistake? Does anyone know what the shortcut key is for this? Seems strange that it's a real console key with no shortcut. I use scrollers a lot, so this is pretty important to me.
    Posted to The Element Forum (Forum) by jpgagnon on 08-19-2009
    Filed under: Element, ion, eos
  • HTP/LTP/WTP

    WTP being: What The Precedence? An interesting problem, that I have failed to replicate, occurred a couple of days ago whilst plotting a show. I had several simple submasters recorded. Let's say, for sake of argument, that each submaster controls a handful of dimmers. I had a previously recorded...
    Posted to The Element Forum (Forum) by David_Hately on 11-06-2010
    Filed under: Element, eos, bug, problem
  • Re: How do we automatically update software?

    Hi Jon, You should just need to check the "Automatically Update Software" box in the shell settings on all the consoles and RVIs in the system. The Primary console will hand out the new version of software -- so make sure you've installed it on the primary first. From the 1.9 release note...
    Posted to The Eos (and Ion) Forum (Forum) by Hans.Hinrichsen on 01-11-2011
    Filed under: EOS, ION, Element
  • Re: Fixing the home position on an Apollo Right Arm

    Hi JP, Are you sure that it is sending 0,0 DMX? When using this in ML controls, the console will map the 16-bit DMX values to -60 to 60 degrees. You can see this by typing [Channel] (number of the channel) [Enter] [About]. Go to the {Background} tab. Let us know what you find -- it should says something...
    Posted to The Element Forum (Forum) by Hans.Hinrichsen on 01-11-2011
    Filed under: Element, ion, eos
  • Re: Background values . . . what/why/and how to remove?

    Hi Tim, I can help answer that -- We keep logs for a long time on the desk -- way past a week ago. We'd definitely be seeing things logged back then. We can look in the logs and find keystrokes as well, which definitely helps us find out what's going on. So, please feel free to pull logs and...
    Posted to The Eos (and Ion) Forum (Forum) by Hans.Hinrichsen on 05-30-2011
    Filed under: EOS, ION, Element, Logs
  • Re: EOS Family Offline Not Communicating with Visualizer, Please Help

    Hi all, This is a known issue in 1.9.6 -- the workaround would be to start as Client, exit, then start as Offline. We are working on a solution for this. (RND 0012451) The key thing to check is if your About screen shows an IP address -- you can check this in offline by pressing Ctrl+/. If you have an...
    Posted to The Eos (and Ion) Forum (Forum) by Hans.Hinrichsen on 06-16-2011
    Filed under: EOS, ION, Element, client Software, ole, visualization
  • Re: Version 2.0? (1.9.7)

    Hi John, Version 1.9.8 is currently in open beta (you can become involved in that beta by checking out the following post: http://www.etcconnect.com/Community/forums/p/8074/32227.aspx#32227 ). Current changes to software include the following, which is also mentioned in Anne's post that I linked...
    Posted to The Eos (and Ion) Forum (Forum) by Hans.Hinrichsen on 08-17-2011
    Filed under: EOS, ION, Element, 1.9.8, beta
  • Re: iRFR: iPad & Ion problem

    Have you checked to make sure that the console's password matches the console's name? The blue bars in the Setup screen are only the results of a ping test, so it is possible to have the ping test check out, but the password not match. It's a simple thing, but sometimes that's what gets...
    Posted to The Eos (and Ion) Forum (Forum) by Hans.Hinrichsen on 09-06-2011
    Filed under: EOS, ION, Element, iRFR
  • Re: Ion software update questions

    Hello cbk10, The update doesn't update XPe. Updates to the underlying OS are rarely necessary, and they can only be done when completely re-imaging the console. In order to do this, you will need to give ETC Tech Services a call. If the update button in the Maintenance tab does not highlight, it...
    Posted to The Eos (and Ion) Forum (Forum) by Hans.Hinrichsen on 09-06-2011
    Filed under: EOS, ION, Element, firmware update, software update, XPe
  • Re: Ions and iPhones

    Hi Heather, The other two apps are the iRFR LR and iRFR BTS. Both have the same functionality, and it only changes the charity that the proceeds from the app go to. Both of these can be found in the App store by searching for iRFR. More information can be found in this thread: http://www.etcconnect.com...
    Posted to The Eos (and Ion) Forum (Forum) by Hans.Hinrichsen on 09-06-2011
    Filed under: EOS, ION, Element, iRFR
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