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As I was creating my x-keys layout today, I noticed there is no keyboard shortcut for FRAME. Is this a mistake? Does anyone know what the shortcut key is for this? Seems strange that it's a real console key with no shortcut. I use scrollers a lot, so this is pretty important to me.
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WTP being: What The Precedence? An interesting problem, that I have failed to replicate, occurred a couple of days ago whilst plotting a show. I had several simple submasters recorded. Let's say, for sake of argument, that each submaster controls a handful of dimmers. I had a previously recorded...
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Hi Jon, You should just need to check the "Automatically Update Software" box in the shell settings on all the consoles and RVIs in the system. The Primary console will hand out the new version of software -- so make sure you've installed it on the primary first. From the 1.9 release note...
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Hi JP, Are you sure that it is sending 0,0 DMX? When using this in ML controls, the console will map the 16-bit DMX values to -60 to 60 degrees. You can see this by typing [Channel] (number of the channel) [Enter] [About]. Go to the {Background} tab. Let us know what you find -- it should says something...
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Hi Tim, I can help answer that -- We keep logs for a long time on the desk -- way past a week ago. We'd definitely be seeing things logged back then. We can look in the logs and find keystrokes as well, which definitely helps us find out what's going on. So, please feel free to pull logs and...
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Hi all, This is a known issue in 1.9.6 -- the workaround would be to start as Client, exit, then start as Offline. We are working on a solution for this. (RND 0012451) The key thing to check is if your About screen shows an IP address -- you can check this in offline by pressing Ctrl+/. If you have an...
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Hi John, Version 1.9.8 is currently in open beta (you can become involved in that beta by checking out the following post: http://www.etcconnect.com/Community/forums/p/8074/32227.aspx#32227 ). Current changes to software include the following, which is also mentioned in Anne's post that I linked...
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Have you checked to make sure that the console's password matches the console's name? The blue bars in the Setup screen are only the results of a ping test, so it is possible to have the ping test check out, but the password not match. It's a simple thing, but sometimes that's what gets...
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Hello cbk10, The update doesn't update XPe. Updates to the underlying OS are rarely necessary, and they can only be done when completely re-imaging the console. In order to do this, you will need to give ETC Tech Services a call. If the update button in the Maintenance tab does not highlight, it...
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Hi Heather, The other two apps are the iRFR LR and iRFR BTS. Both have the same functionality, and it only changes the charity that the proceeds from the app go to. Both of these can be found in the App store by searching for iRFR. More information can be found in this thread: http://www.etcconnect.com...