Hello all -
We encountered a very specific issue with the playback of show files created in versions prior to v6.2.0, which prompted us to pull that version from our web site. The issue was related to the playback and saving of device parameters that have spaces in them. If your show file was created prior to v6.2.0 and contained devices with parameters that included spaces - for example, "Gobo <>" - those parameters would not play back properly. If that file was then saved in v6.2.0, those parameters would not save correctly.
In the last weeks, we have solved this problem and tested show playback extensively. Congo software v6.2.1 is now available here. If you are currently using v6.2.0, we recommend you update as soon as your production schedule allows.
We are very sorry for any inconvenience this may have caused.
Thanks very much -
Market Manager, GmbH
I'm currently using v6.1. Can i upgrade to v6.2.1 without any problem?
And is there a possiblity for having the template for a Pandora Box standard player v4.7, 8 layers?
Phantoon of Scala
Yes, you can upgrade to 6.2.1 without any issues (that we know of)
The Coolux Pandoras Box v4.6 is the newest version of Pandoras Box in the fixture template library as of v6.2.1.
Unfortunately I do not have a user manual for any of the Pandoras Box versions so I don't know how similar this is to v4.7.You can certainly use it as a base to work from if they have changed anything about the way it is controlled.
Keep on trying till you run out of cake.
ETC Field Service, London
I'm trying to install the new software, but when i hit the Install button, the console shuts down, does a reboot and start up as normally but he is still in the previous software version.
What is going wrong?
I also have tried to follow the description manual for installing the software but no luck either. (pushing the "?" button by starting up etc....)
Holding down [?] is only for updating facepanel firmware on Congo Console, not for console operating software.
To install the software:
If the Installer wizard doesn't appear within a minute, then the installer has been corrupted, either a bad download or the USB stick is failing.- Try re-downloading it from our website, and try a different USB stick.
You can also call your local ETC office for help if you get stuck:
For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.For technical support in Europe, please call (+44) 20 8896 1000.For technical support in Germany, please call (+49) 8024 4700-0For technical support in Asia, please call (+852) 2799 1220.
Where can I find the congo_video_driver.exe file? It was not included in the update file and I cannot find it on the download page?
You'll only need that if you updated from v5.1.0 or older on a fullsize Congo Console.
If you updated from v6.0.3 or newer then the video driver update will have already been installed.
If you need it, please contact your local ETC technical services (as above).
(Edit - Ooops, wrong version)