Help, my maintenance staff just replaced a bunch of lamps less than a month ago. Today, there are almost twenty spots out. I looked at the Sensor dimming panel and it looks as if it hasn't been cleaned in the ten years its been here (I've been here one). What might be the cause? The play is this week!!!
Hi Dover,
there could many things here wrong. Its best to contact ETC Tech Services on the phone, and a solution can be found:
For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.For technical support in Europe, please call (+44) 20 8896 1000.For technical support in Germany, please call (+49) 8024 4700-0For technical support in Asia, please call (+852) 2799 1220.
ETC Tech Services
Perhaps the attached document might help.
Always hate to ask this, but are you sure you bought the correct kind of lamps for the fixtures? If the voltage rating is wrong, lamp life will not be what you'd expect...
Matt GarrisonElectrical EngineerETC - Dimming & ArchitecturalMiddleton, WI
It could also be that the maintenance staff didn't know you're not supposed to touch the lamp. Are there big finger print sized bubbles on the lamp? I've seen that in plenty of schools.
Mat Terwilliger Staff Electrician The Children's Theatre Company Minneapolis, MN