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Show file with an international keyboard character not opening on Mac offline

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Top 50 Contributor
Posts 187
jrgoss Posted: 04-24-2012 5:26 PM
I was having a bit of a problem sending a show file to an ALD, with the ALD telling me that he couldn't open the file on his Mac. He was able to open it using parallels and the windows version of the OLE.

I tried doing the same thing on my Mac, and had the same problem, getting a "Failed! Show File Error: Unable to open file".

I was able to open older versions that were named differently, and was able to connect my Mac as a client to the Eos, and saved the current file locally. Finally I realized that the difference between the show files I couldn't open, & the files that I could open was an 'é' in the unreadable show file label.

Removing the 'é' from the file name in the Finder fixed the problem.

This also happened with an ASCI show file using the same name.

Let me know if anybody wants the show file in question for further examination.

 

Jon Goss

Top 10 Contributor
Posts 5,062

Hey JR.  What software version are you running?

Thanks!

a

 

Anne Valentino

Eos Product Line Manager

Top 50 Contributor
Posts 187
Currently running version 1.9.10.9.0.21

 

Jon Goss

Top 10 Contributor
Posts 5,062

k.  Thanks.  We are looking into this now.

We didn't see an issue on any of our files, but can you drop your show file to:

anne.valentino@etcconnect.com

Thanks much!

a

 

Anne Valentino

Eos Product Line Manager

Top 50 Contributor
Posts 187
Anne-

Email should be in your inbox with the file.

I didn’t check to see if there were any other characters that caused a problem.We have since renamed the show file so as to not cause an issue.

 

Jon Goss

Top 10 Contributor
Posts 5,062

Got it. Thanks.  We see it.  Will write it up.  This should only be apparent with the offline software running on a Mac.

a

Anne Valentino

Eos Product Line Manager

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