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Mike T posted on 12-05-2011 4:56 PM

I have read through all of the posts under "two monitors on an Element" and we still cannot get our Element to talk to our touchscreen monitors on the DVI-D ports.

Both monitors are working and work well when plugged into the AVG port individually.

The Monitors are the recommended ELO touchscreen monitors. The resolutions are correct and the frequencies are correct (60Hz).

We tried rebooting a few times with the monitors plugged into the DVI ports, We have tried opening the settings shell at startup to identify or locate the monitors.  We are having no luck at all.

What can we do to make the Element recognise that these monitors are connected?

Thanks

All Replies

Top 25 Contributor
493 Posts

Hi Mike,

Sorry for the difficulties you're having.  Check to make sure that you're running the most recent version of software (you can do so at this wiki article), and try the monitor configuration technique outlined in this article: http://www.etcconnect.com/Community/wikis/products/ion-element-and-rvi-monitor-arrangement-after-v-1-9-5.aspx.

If you're still having difficulty, please Contact ETC Technical Services at the office nearest you.

Hans Hinrichsen

ETC Technical Support Specialist

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2 Posts

Hi Hans, I am having the same problem with my Element. It refuses to recognize the second monitor. When it is booting up both monitors mirror each other then one of them shuts off and it will not recognize the 2nd monitor, I have tried everything. I am downloading the new software today.

scott

Top 25 Contributor
493 Posts

Hi Scott,

If that doesn't work, please go ahead and give us a call and we can help you sort it out.  Contact information for all of our offices is located here: http://www.etcconnect.com/Community/wikis/products/contact-etc-technical-services.aspx

Thanks!

Hans

Hans Hinrichsen

ETC Technical Support Specialist

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8 Posts

Hi

We now have managed to get a replacement 2nd monitor for our Element.

It is an ELO 1900L touch screen and it has a DVI-D connection. The display works, the mouse works.

The touch screen function does not - it also does not work when connected to port 1. We think it might ba monitor driver issue. Which drivers should we try to use from the ELO site - the window compatable versions or some other platform? 

 Here are our options fron the ELO site.  http://www.elotouch.com/Support/Downloads/dnld.asp 

If you have another idea about what the problem might be please let me know.

Thanks

Top 25 Contributor
493 Posts

Hi Mike,

What is the part number of the Elo monitor?  Is the touchscreen connected to the console via USB as well as DVI-D?

Thanks!

Hans

Hans Hinrichsen

ETC Technical Support Specialist

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8 Posts

  Hi

 Yes both USB and DVI-D connections are made.  

Elo monitor part number the monitor is a Elo 1900L

  .... Can't find anything that says PN or SN but we have these numbers.  (Hope this helps)

 J10L038318

ET-1900L-AUWA-1-GY-G

E623689

SD601236 Rev E

 Thanks, Mike

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8 Posts

  And we just found this on the paperwork with it - not actually on the monitor

 Rev B  E964007 - this may just be the manual part #

Top 25 Contributor
493 Posts

Hi Mike,

It appears that part number E623689 features Acoustic Pulse Recognition touch technology, which is not currently supported by the Eos family of consoles.

We currently support Elo monitors with Accu-touch (5-wire resistive) technology, which is currently available on the 1928L model (as well as others).  I apologize for any confusion -- the same Elo model number can have several different part numbers, each with a different touch technology.  More information can be found on our wiki article here about compatible touchscreens: http://www.etcconnect.com/Community/wikis/products/touchscreen-monitors.aspx

Hans

 

Hans Hinrichsen

ETC Technical Support Specialist

Not Ranked
7 Posts

Hi Hans,

I've called ETC tech support (talked specifically to you actually) for this very issue on multiple occasions and the only thing that ever works for me is using the keyboard shortcut on the shell screen that brings up the Windows based monitor dialog. I actually have this very problem right now and I can't remember what that shortcut is.

I'm currently running the most recent version of the software, and when I first booted the board both monitors were working, but then in the External Monitor Arrangement I swapped the order of the monitors and upon applying the settings the second monitor cut out and now I can't get it working again.

Can you share what the keyboard shortcut is?

Thanks,

Chris

Top 25 Contributor
493 Posts

Hi Chris,

Please check your email.

Thanks!

Hans

Hans Hinrichsen

ETC Technical Support Specialist

Top 500 Contributor
12 Posts

This happened to us too -

We plugged ONE in, booted up the console, and when it was on, plugged in the other. This seems to work.

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2 Posts

So I have wanted to upgrade to the Element for a while but I am still confused as to monitors. I can source ELO monitors easily, but they come with different settings including the accutouch. Cost is drastically different and I want to know if the monitor (s) I want to use will be 1 acceptable and 2 high enough quality.

Here are the specs

The 1919L is a wide-screen display that is easier to use and incorporate into more environments than traditional desktop touchmonitors. It allows extra content on the screen and is well-suited for corporate environment uses such as spreadsheets, publishing, and dual-window applications. The 1919L is available in three industry-leading Elo touch technologies: zero-bezel APR, which senses touch on the display by recognizing the unique pattern of sounds, standard-bezel IntelliTouch surface acoustic wave and zero-bezel AccuTouch 5-wire resistive.

Specifications

General
   Display Type:  LCD monitor / TFT active matrix
   Diagonal Size:  19"
   Viewable Size:  18.5"
   Built-in Devices:  Stereo speakers
   Aspect Ratio:  Widescreen - 16:9
   Native Resolution:  1366 x 768 at 60 Hz
   Brightness:  225 cd/m2
   Contrast Ratio:  1000:1
   Color Support:  16.7 million colors
   Response Time:  5 ms
   Vertical Refresh Rate:  75 Hz
   Horizontal Refresh Rate:  83 kHz
   Horizontal Viewing Angle:  +85 / -85
   Vertical Viewing Angle:  +80 / -80
   Screen Coating:  Anti-glare
   Controls & Adjustments:  Mute, volume, brightness, contrast, H/V position, sharpness, color temperature, phase, clock
   OSD Languages:  Chinese (traditional), Chinese (simplified), English, German, French, Italian, Spanish, Japanese
   Features:  IntelliTouch Surface Wave
   Color:  Black
   Weight:  15 lbs

Input
   Type:  Touch-screen
   Movement Detection Technology:  Surface acoustic wave

Connectivity
   Interfaces:  USB ( Type B ) ¦ Serial ¦ VGA ¦ Audio line-in

Top 25 Contributor
493 Posts

Hi David,

In the specification list, it says that this monitor uses Intellitouch, specifically listed as "Surface acoustic wave". This is not compatible with the Element - you would need the version made with AccuTouch technology, as listed on the wiki page here: Touchscreen Monitors

The best way to ensure this is to get the part number that the vendor is listing (usually E, followed by six numbers, that is, E000000). Then, looking on Elo's website, you can easily identify which technology is being used. Since Elo part numbers can (and do) change often, we recommend checking there to ensure compatibility. http://www.elotouch.com/Products/LCDs/1919L/default.asp

Thanks!

Hans

Hans Hinrichsen

ETC Technical Support Specialist

Not Ranked
2 Posts

Thank you. This is much clearer than what I read both in the Wiki and in other forum posts.

Dave

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