We just had a client call with an odd problem on their SF2496. I've had some other calls with odd problems but they always come down to operator error, or at least thats what it seems to be!
Apparently the DMX just stopped. We checked the likely settings and patch and nothing changed. Channels would not come on - no green bumps, no bars in the LCD, no joy in mudville.
Our tech saved the show, reset the console - everything worked! Loaded the show back in - everything worked!!
They are happy but I am wondering if anyone else has seen a similar event?
Hi Rick -
It would be best if you contacted our Technical Support folks about this directly. You can get the various phone numbers here.
Thanks much -
Sarah
Sarah Clausen
Controls Product Manager
ETC, Inc.