Hi I have just looked at the processor on our matrix 1 rack and next to DA1 i have a capital F instead of a tick the rack all works fine and i cannot find any info regarding this problem should i be worried.
Also we have recently had dmx over ethernet installed which uses the ACN protocol can i run ethernet into the processors
Thanks
Mark
Hi Mark,
I’m looking into this. Everyone in the EU is done for the day but I get something posted as soon as I have it tomorrow.
Sincerely,
Mike
Howdy Mark,
F means the merger does not get DMX, either the merger software need to be updated (or replaced).
Most common is that they forget to update the merger after a software update. Is it possible that someone who was fiddling with your processor lately?
As for ACN, the Matrix MK1 series can not handle ACN. ACN is first used in the MKII series of Matrix.
Hope that helps. Where are y'all at?
ETC Tech Services
Howdy Mark
CORRECTION - the MK1 Series can handle sACN - but it requires a whole new set of firmwares be installed
throughout your system - which an authorized ETC Dealer would need to do.