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connecting ION to Wysiwyg r22 on windows vista... help please

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Top 500 Contributor
Posts 6
respondeckon Posted: 11-17-2008 11:54 PM

Heya there, i am a little lost... i have been using the ion (v.1.4.2.9.0.42) to connect to a XP PC running wysiwyg r22 and everything was going well.

Now i have been trying to connect the same console to a pc running vista and wyg. The IP settings on the pc are the same as on the old XP. The console also comes up when i look at available networks. I can ping the ion without any loss, but it won't give me any beams!? Is there anyone out there who can help with this? 

Top 10 Contributor
Posts 568

I think that Wyg under Windows Vista only supports ETCNet2/EDMX, and not the other patch/selection sharing functions.

I suspect you'll need to talk to Cast or your Wysiwyg dealer. I know that Wyg has some issues under Windows Vista, but I don't know exactly what they are and how far Cast have got with sorting them out.

Vista does some very strange things with network and graphics cards - it's a pain trying to convince older software to work happily!

Keep on trying till you run out of cake.

Top 500 Contributor
Posts 6

Thanks Richard i thought that might be the case,  when i run the client software on the vista machine it happily talks to the desk...

I would be still interested to see if other poeple out there experiencing the same and if anyone found a solution.

cheers

Top 75 Contributor
Posts 62
Have you tried disabling Windows Firewall?  I know that has helped me in the past with this same issue, although that was in XP.

Bryan Kaczmarek
Center For the Arts
University at Buffalo

Current Consoles:
EOS w/ RPU (1.8) 
ION (1.8)
Obsession II (5.1.1)

Top 500 Contributor
Posts 6
Yep, i disabled the firewall and all other potential blockers. I can ping the ION from the Vista machine and the client software runs, its just that wysiwyg doesn't want to play. Anyone? please...
Top 10 Contributor
Posts 568

Make sure that "ETCNet2" is enabled in the Ion.

Other than that, give Cast or your Wyg dealer a call - they are best placed to help you solve the problem, as it's clearly to do with Wyg itself.

Keep on trying till you run out of cake.

Top 500 Contributor
Posts 6

Thanks for replying once again Richard. Yes Wyg is the problem. I was contacting the support machinery there and got the following answer...

 

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} shape {behavior:url(#default#VML);} st1\:*{behavior:url(#default#ieooui) }

Hi Marko,
 
Sorry for having taken so long to get back to you.  We tested every possible scenario that we could think of, and you are correct:  EDMX does not seem to come into WYSIWYG when using Vista.  We are currently researching a fix, and I will send you more details as they become available.  With any luck, we will be able to get this fixed in the next version, Release 23, but I unfortunately cannot make that promise.  I do promise that we will do our very best though..
 
 
My apologies for the inconvenience this is causing you.
 
Regards,
 

Dany Tancou
Technical Support Manager
 

Toronto, Canada
1.416.597.2278 – Dial 1
1.877.989.2278 – Dial 1
 
 

... not sure if that is good enough for a product costing a small fortune...

anyhow, have to go back to my old XP laptop now for pre programming...

cheers everyone for trying to help.

Top 10 Contributor
Posts 568

Ok, that's not a great response.

I think I've seen at least one version of Wyg running properly under Vista, so I'll have another dig through my notes and see if I can spot anything that might be useful.

Keep on trying till you run out of cake.

Top 500 Contributor
Posts 6

Thanks Richard, that would indeed be great!

cheers mate

Top 200 Contributor
Posts 17

Hello, I am Gilberto Amaro. 
Recently acquired an ION, and I know how to connect it to wysiwyg R22. 
Is there a tutorial? 
I am using XP.

Top 10 Contributor
Posts 568

I've been going through my notes, and the only hint I can find is ETC Network Configuration Editor.

It looks like part of the NCE install is used by Wyg under some circumstances, particualrly under Windows Vista - most probably, it's using the NICPicker settings.

With regards to connecting Wyg to Ion - turn on ETCNet2 in both console and Wyg.

If you are starting up in Offline mode (usually on a PC) turn on the "Output while Offline" option in Ion.

As stated above, none of the bi-directional things will work, but you should be able to control the 'virtual' lights.

Keep on trying till you run out of cake.

Top 200 Contributor
Posts 17

Thanks Richard.

I keep trying.

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