I have managed to set up network setting on the Congo and Laptop using a fixed IP address. I still get no Client option on the startup on the laptop. Drivers are installed and show under sytem when I insert the dongle.
Both are running the latest update - setting seem to be the same as far as I can tell. Tried different protocols.
Any ideas
Is the CLIENT button illuminated on the Congo? This enables/ disables client functionality.
Mark
Hi there -
Have you checked the Windows firewall settings on the PC? Is the Congo application blocked? This could keep the PC from seeing the console, which would keep the Client option from appearing on the PC as well.
Thanks -
Sarah
Sarah Clausen
Controls Product Manager
ETC, Inc.
Hi
Tried all above - client light is on, firewall if off (did show congo in exeptions) - still no client showing on Laptop - Network talking - ping from laptop working - tried with DHCP & static ip configuration.
I seem to think that the dongle is not talking to the software. It does light up and shows in system devices.
Look forward to some miracle line of advice
Thanks
Deon
2 questions:
What protocol should I be using if any
Can I name a network (network names)
Howdy Deon,
If your dongle is a correct dongle, there should be printed on the dongle *H4M1 217-50" and some serial numbers.
If printed is "PRO 321-60" and some serial number , then it will need to be replaced.
ETC Tech Services
Hey Deon,
sorry about the confusion, after I pressed POST, I realized I had reversed the two dongles,
and then edited my message - but then it already been sent to you in an email.
SInce you have a PRO-321 Dongle, this is not for a Congo/Congo Jr Client,
and will need to be replaced. Can you please contact your dealer so they can get
you the correct dongle.
Thanks!