A little more info might be necessary to try and help...
Are these install or tour racks?
Is the problem happening in both racks at the same time?
Is the same power source fed into both racks?
How is data fed into the racks? hard-line dmx, network, any daisy chain, or data iso splitters?
Is this the older CEM processor, or the new CEM+ processor??
Remember you can always call Tech Services if this is urgent... 800-688-4116
-Bob
Bob Murr
Sound and Lighting Supervisor
Arts Center at College of DuPage
Voice: 630-942-4215
Fax: 630-790-9806
Email: murrro@cod.edu
http://www.cod.edu/artscntr/