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ETC has earned a reputation in our industry for offering unmatched customer service. One reason for this is that we're always trying to adapt and improve our service model to make sure we're providing the best support for the people we work with every day. Last year, ETC kicked off a new, companywide...
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It seems like there is always a good bit of talk about what a fun place ETC is to work but last night I was lying awake in bed obsessing over a number of different issue I need to deal with and felt that someone should address the fact that we do real work here J Now I’m defiantly of the belief that...
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So, I've been a little preoccupied. Lincecum and I talked quite a while ago about adding my two cents to the ETC blog pool and I was all jazzed about it. I mean, what a great opportunity to actually get to write something interesting! No offense to those of you who actually wait with baited breath for...
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Seth Godin out up an interesting post on dealing with Angry people . One of the things I like about Seth is his use of small illustrations and he uses one here to point out the separation between angry people and everyone else (even other angry people!) I've been an angry customer, I've dealt with angry...