Stuck in Technical Support Mode
Technical Service Manager David North is clearly 100% focused on ETC Support at all times. He is always ready and willing to provide information at a moment's notice to employees and customers alike. He is always ready to jump in and get his hands dirty in order to get the job done.
His most recent activity was to answer a most daunting question that I had emailed out to the department: "I'm looking for any info on a Smartbar that appeared in my office yesterday???" Thank you, Mike
Mr. North got back to the entire email list right away with an answer: "It has 4 dimmers, receives DMX and plugs into a wall outlet. Let me know if you need a more in depth technical explanation." - David
Our Quotes Manager Trisha Traut let me know "It's Black" and Field Service engineer Lin Wheeler, all the way from Atlanta, responded that "it's black might be too technical (for me)"
We will all be in a good mood today thanks to the bit of humor David got going. Of course it is important to note that maintaining little bits of humor within a support department is critical. Support departments, ETC or otherwise, sit around all day and deal with whatever comes at them. The good, the bad and the ugly so we need to be able to smile about them all :-)