Better support on etcconnect.com? You decide.
Have you noticed that we've made some support-related improvements to etcconnect.com over the holiday season? It's no secret that ETC prides itself on customer service, and online support is an area where we're always looking to improve.
In late November, we launched an entirely new Support section, which we hope will be one of your first stops - if not your only stop - when you're looking for support or education on an ETC product. One of the biggest improvements has been the addition of a full list of all products, new and old(er), that have documentation online. This means that for the first time in a long time, you can now browse directly to a list of downloads (including software and manuals) for products like Express, Expression and Obsession, without having to perform a search. This new section also contains an improved presence for our Education Center - which includes both classroom-style training and online tutorials - and puts previously under-advertised links to our User Forums and Wiki in a more findable, logical location. Check it out for yourself at etcconnect.com/support, and, please, let us know what you think of it! Oh, and the Support section took the place in the navigation that was the "Services" section, so you'll still find all the information about ETC Technical Services and Project Management, too.
More recently, we made some user interface changes to the site search functionality on etcconnect.com. More than anything, we aimed to clean up the design of the page to make your search results more legible, and to improve the filtering tools available to narrow in on your result. And, with the addition of some "best bet" recommendations based on certain keywords, we're feeling better - not 100% better, but better - about our ability to help the site searchers out there find what they need more quickly and reliably.
Again, if you've already had experiences with the new search or Support section, let us know what you think by email or by leaving a comment below!