I need some affirmation.

Loyal readers, I - along with others here at ETC - have been working so long on trying to find ways to improve the search capabilities of etcconnect.com, without anything really tangible to show for it. If you've dealt with ETC at all, you know how much we emphasize service, and when we're getting dozens of emails a week from customers and end users who can't find this or that document or piece of software, I feel like we are letting you all down - badly.

I post this today to ask for your continued patience, and if you feel compelled, to also remind me that our search is really as bad as I think and is therefore worth the ongoing setbacks. Or, if you'd rather, point out to me that it's NOT nearly as bad as I think and share your opinion on what other opportunity you see for further improvement of the online ETC experience. You have my attention.

 

Published 04-22-2009 2:48 PM by john.kuehl

Comments

# re: I need some affirmation.

Seconded.  Consider your thoughts affirmed.

Wednesday, April 22, 2009 3:05 PM by chiefjoseph

# re: I need some affirmation.

While I usually can find the stuff I need on your site, I applaud your efforts to make the searching easier.

To paraphrase Stuart Smalley-

You're good enough, You're Smart Enough, and doggone it, people like you.  

Hope you feel affirmed with that.  :)  Some times we all need a little affirmation.  

Dennis Witte

Field Service Tech

Wednesday, April 22, 2009 9:50 PM by Holztech

# re: I need some affirmation.

Yes, the search is really, really bad.

But you'll get it sorted out, and it will be worth it!

Thursday, April 23, 2009 2:56 AM by Richard

# re: I need some affirmation.

Thanks for the feedback, guys. I could probably use a little bit of Al Franken's sense of humor in working on this right now.

With all your positive thoughts sent my way, I've already managed to outline a revised plan of attack - at least in my mind. We'll see how well it flies.

Thursday, April 23, 2009 8:36 AM by john.kuehl