Loyal readers, I - along with others here at ETC - have been working so long on trying to find ways to improve the search capabilities of etcconnect.com, without anything really tangible to show for it. If you've dealt with ETC at all, you know how much we emphasize service, and when we're getting dozens of emails a week from customers and end users who can't find this or that document or piece of software, I feel like we are letting you all down - badly.
I post this today to ask for your continued patience, and if you feel compelled, to also remind me that our search is really as bad as I think and is therefore worth the ongoing setbacks. Or, if you'd rather, point out to me that it's NOT nearly as bad as I think and share your opinion on what other opportunity you see for further improvement of the online ETC experience. You have my attention.