The CUBS and Teamwork in ETC Service
There is a yearly ritual that takes place in the ETC Service Department. It usually happens in late February and involves a great deal of planning, coordination and teamwork. The event: Trying to buy home game tickets for Chicago Cubs Baseball games. (Yes I know, we live in Middleton, WI)
Lisa Chapiewsky has been the Field Service Coordinator for ETC Inc for about 9 years and she is a rabid Cubs fan. For those of you that do not know, the Field Service Coordinator is the one person behind the scenes in Field Service that holds the fate of all installation and field service work in their hands. If you have a new ETC system and need to get it up and running, Lisa is the one that finds the right person for the job. I had the pleasure of being the one to hire Lisa back in 2000 and have missed the opportunity over the last 4 years to be involved in her quest to obtain Cubs tickets.
So how it works: On the morning of February 20th, Lisa shows up at work in her Cubs sweatshirt and a stack of paperwork. This paperwork details all her preferences for game days and seating areas. At around 9:00 am she solicits everyone in the Service department to log onto the ticket page for the Cubs. You basically log into a ‘waiting room’ and hope that the system randomly selects you to buy tickets. Over my first 3-years of doing this I never got to the screen to buy a ticket but was surprised to be the first person in the department to get in once selection started at 10:00 am CST. (I got in at 10:20). I was in a discussion with Matt Kerr from Phone Support when the window opened. I stopped talking mid-sentence, ran to my door and yelled “Lisa, I’m in!”…At this point Lisa runs over with paperwork and credit card in hand. She goes though the screens and gets tickets. She then logs me back into the waiting room. During the day you randomly hear people yelling “Lisa, I’m in!” followed by Lisa running through the department with her credit card.
This year seemed to be quite good as she got all her tickets by 1:00 pm. I was lucky enough to get into the system a second time and felt happy to be helping a former employee and current friend.
It’s all about the Teamwork!
Jetlagged and in Middleton for the week...Mike Meskill