On Angry People
Seth Godin out up an interesting post on dealing with Angry people. One of the things I like about Seth is his use of small illustrations and he uses one here to point out the separation between angry people and everyone else (even other angry people!)
I've been an angry customer, I've dealt with angry customers. I have to say that my experience being an angry customer did not really prepare me for dealing with an angry customer. The divide Seth talks about is always unique.
How do you deal with angry people? " That's our policy sir . . .?" "Sorry you feel that way . . ."